The Company :NITCO is a family owned company that has 80 years in the telecommunications industry. We currently provide High-Speed Internet, Phone, & IPTV. We are known for the great care we take with our customers and employees alike.

• We offer great hands on training with the ability to grow within the company.
• We are committed to providing exceptional service to our customers.

The Position

Serves as the first point of contact for incoming calls; responsible for routing these calls to the appropriate departments and personnel; serves as the first point of contact for customers coming into the lobby. Receives and processes customer payments at the counter; reconciles cash drawer; Processes in-house equipment returns providing customers with a receipt and distributing appropriate paperwork to CSRs for proper credit; performs a variety of clerical duties as assigned. Assist with customer billing inquiries both over the phone and in person. Attends departmental meetings upon request; performs other miscellaneous functions to assist in the operations of the department.

Qualifications and Skills:

• Excellent phone etiquette.
• Excellent written and verbal communication skills.
• Exceptional interpersonal communication skills.
• Friendly, courteous, patient, and professional attitude in dealing with customers to promote a high degree of customer service.
• Basic knowledge and experience working with computer-based word and spreadsheet programs.
• Emphasis is placed on the ability to multi-task daily.
• Must display a professional appearance as well as maintain a professional office environment.
• Able to work with minimum supervision.
• Attentive to details; performs with a high degree of accuracy.
• Trustworthy and respectful of confidential information.
• Must be able to work harmoniously with others in a team-spirited environment.
• Reliability to follow-up with incomplete assignments.
• Flexible in working scheduled hours as mandated by the Company and shared amongst the work groups.
• Attendance and punctuality dependability is paramount to the operations of the department.

Job Type: Part-time

Pay: $14.00 per hour

Benefits:

• 401(k)
• Paid time off

Shift:

• 4 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

License/Certification:

• Driver's License (Required)

Work Location: In person