Description

The Sales Support Administrator plays an essential role in the overall support of the PSI team, with a focus on daily Sales functions. This key role operates to deliver an exceptional client experience from contact through closing, along with managing office needs and administering assistance to each department head, as requested and deemed appropriate by Manager. The ideal candidate will be highly motivated to engage customers, have a strong customer service background, strong attention to detail, exceptional organization skills, and willingness to work in a team environment.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Responsible for direct support to office business operations including, but not limited to:

o Coordinate, gather and assemble all new client on-boarding documents to ensure timely starts of new homes, including sales collateral, agreements, addendums, contracts, payments & deposits, insurance documents, etc.

o Prepare contract documentation for Sales team utilizing DocuSign, to gather and file all approved documentation and/or payments. 

o Compiles Notice of Completion for client signatures and file documentation. 

o Coordinates the scheduling of Homeowner Orientation, Closing, and Welcome Home Celebration. Enrolls each home for its 2-10 Warranty and Lien Record Notice of Completion.

o Assist in the creation of Specifications and Assembly documentation. 

o Manages all Change Orders and Allowances as the project moves through the lifecycle.

o Coordinates payment of permit fees and invoices with internal departments and customers.

o Manage overall office appearance and support office administration including ordering business cards, order and maintain office supplies, incoming mail and packages, meeting coordination, catering, notes, agendas; other administrative duties as assigned.

Sales Support

o Assist in the overall lead generation and prospecting efforts for cultivating new build on your lot sale opportunities to help meet department goals.

o Serve as the point person for emails, website live chats and other digital queries and correspondence.

o Assist the Sales function by placing daily outbound calls (~20 per day) to potential customers who have expressed interest in our product.

o Qualify the prospect with specific qualification questions; provide clients explanatory information on the complete home building/buying process. 

o Turn qualification calls into appointments with Sales team.

o Create and maintain a positive client experience by setting accurate expectations of the build process through marshalling company brand through adherence to processes. 

o Coordinate, schedule, & follow-up on all client appointments.

o Proactive and timely follow-up communication with clients on an ongoing basis.

o Utilize sales management software daily (CRM).

o Schedules and performs all duties required in acquiring professional photography and Matterport of each constructed home (multi-regional).

Requirements

· Strong customer service/sales skills with professional and courteous demeanor.

· Comfortable with repeated follow-up outreach to potential clients.

· General knowledge of sales and construction terminology and functions preferred but not required.

· Exceptional oral and written communication skills.

· Interpersonal skills for building meaningful relationships with team members and clients.

· Ability to work well independently, in collaboration with others, & take direction.

· Advanced decision-making and proactive problem-solving capabilities.

· Excellent organizational skills, with a drive for process improvement.

· Data management and entry skills, including the ability to maintain and improve filing systems.

· Accurate record keeping & attention to detail.

· Ability to work well under pressure, navigate multiple deadlines at one time, and meet timelines.

· Adaptable to fast paced work environment with repetitive projects.

· Strong work ethic with a high level of integrity, both in and out of the work environment.

· Ability to work proficiently in Microsoft Suite (Word, Excel, and Outlook) and Adobe programs.

· Technology/computer inclined and able to learn new programs, including but not limited to: Procore, DocuSign, Salesforce, Smartsheet, SharePoint, Zoom, Monday, hh2, Matterport, Simplifile, etc.

· Ability to work extended hours or weekend availability for trade shows, as needed.