Account executives and sales managers are responsible for supporting Loyalty360 accounts, ensuring that Loyalty360 delivers on contracted deliverables of assigned members.

Responsibilities include:

• Discover and understand the member's internal metrics and goals for a successful relationship with Loyalty360. Ensure the member knows how to achieve and measure those results.
• Onboard new clients and ensure they stay on track in the execution of their membership benefits
• Help members understand the value they are receiving from Loyalty360
• Identify, advocate, and advise members on additional ways to maximize the value of their Loyalty360 membership
• Manage the member renewal process (and upsell), inclusive of member benefit and exposure review
• Support other members of the Loyalty360 client support team by managing proposals, contracts, and client deliverable calendars
• Professionally communicate with clients via email and phone conversations
• Understanding of industry trends and terminology to effectively share suggestions and best practices with Loyalty360 members
• Outreach (email and phone) to potential members, conference sponsors, media partners, and attendees
• Creating and delivering proposals to potential clients

Day-to-day:

• Setting up and keeping regular meetings with each client. The meetings will focus on ensuring deliverables are met but also to learn more about what the client needs/wants, learning where we can provide additional support, and providing the support that they're looking for.
• Keep all clients abreast of Loyalty360 happenings: conference updates, new site functionalities, new ways to leverage their membership, awards, research, etc.
• Updating member deliverables and contact information via various systems (Salesforce, Google Docs, etc.)
• Work with internal teams to ensure client deliverables (content, advertising, conference benefits, etc.) are completed in a timely manner

Requirements:

• At least 5 years of successful account management/business development experience in a business or marketing-related field. A proven understanding of the customer loyalty industry is highly desired.
• Excellent communication skills, including the ability to convey complex ideas clearly.
• Strong writing, grammar, and proofreading skills.
• Willingness to continuously learn about customer loyalty and customer experience industry.
• Demonstrates ability to prioritize and meet deadlines with efficiency and accuracy.
• Ability to work independently as well as part of a team. Willingness to support other job functions as needed.
• Experience with managing a small team and providing direction to team members.
• The ideal candidate would be located in Cincinnati, OH.
• Bachelor’s degree required.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Work Location: In person