About Us:LaGuardia Gateway Partners (LGP) is the private developer and manager of the state-of-the-art Terminal B at LaGuardia Airport. With our new award-winning $4B terminal now complete, LGP is seeking talented individuals to help us achieve ongoing excellence in terminal operation and guest experience. Get onboard and join the team transforming the NYC travel experience.

Job Summary:The Learning and Development Supervisor oversees the development and supervision of the Training Program at Terminal B for LaGuardia Gateway Partners. The goal of the role is to support the Manager, Operations Process Excellence in the execution of development and delivery of the training curriculum focused on improving and enhancing knowledge of rules, regulations, Standard Operating Procedures (SOP), and industry standards. Additional duties include reporting (regulatory, statistical, financial), team building and management, future-looking planning and ensuring smooth implementation of new procedures and initiatives.

Duties and Responsibilities:• Conduct business analysis to identify training needs of the organization to ensure a safe, secure, sustainable, and efficient terminal operation. • Identify short- and long-term training goals and requirements addressing the deficiencies, and industry trends and standards. • Design and develop technical and operational training plans for delivery in classroom and online settings. Plans include but are not limited to: LGP staff, Ramp Safety, Audits and Inspection, Security, and Environmental.• Analyze, develop, and test, the program that supports career progression.• Manage the technologies and resources required to develop, manage, and deliver training.• Manage training records and the Learning Management System (LMS).• Assist in development and execution of collaborative methods to document and track the performance of the organization to ensure delivery of operational excellence and improve performance. • Work with Human Resources Team on ongoing compliance and leadership training for the organization.• Conduct new hire training in classroom and operations settings as outlined in company training plan/strategy along with ongoing hands-on training/on the job training.• Conduct knowledge and operational observations, audits and assessments during the training process and recurring as needed. • Provide on-going training for staff which includes cross-training for all employees learning functions and refresher training.• Train external partners, e.g., airlines and services companies, on LGP operational procedures so they are versed and can disseminate the information to their staff.• Support continual improvement activities and other internal process training.• Stay current in industry best practices, by gathering information from various industry forums, conferences, and presenting to senior leadership!• Develop operational plans and processes for a successful execution of day-to-day operations intended to reduce complexities and improve team/passenger experiences.• Support the Manager, Operations Process Excellence and Director, Operation as needed.• Perform all other duties as required

Competencies and Skills:• Operations background preferred.• Customer service focused.• Facility/Property Management knowledge• Ability to exercise excellent judgment in fast paced environment.• Demonstrated strong analytical skills with focus on process improvement.• Ability to work collaboratively with others to solve issues.• Knowledge of SMS (safety management system)• Project and time management skills; experience with project management software tools.• Strong Office software skills: Intermediate Excel; PowerPoint, Word• Strong communication skills, both written and oral.

Education and Qualification:• Associate degree or bachelor’s degree preferred or 4 years aviation/airport experience without a degree. • Experience in a training or training administration role with extensive knowledge of airport operations procedures • Experience in an aviation/airport setting or customer experience preferred.• Strong presentation, instructional and facilitation skills.• Demonstrated ability to provide constructive feedback in a professional manner.• Ability to work on various shifts as needed.

Primary Work Location: LaGuardia Airport, NY (Onsite)

Employee Status: Full Time, Nights/Weekends as Required

Equal Employment Opportunity and Affirmative Action:LaGuardia Gateway Partners provides equal employment opportunity without regard to race, color, age, religion, gender, sexual orientation, national origin, disability, veteran status, or other protected characteristics. Further, it is the policy of LaGuardia Gateway Partners to undertake affirmative action in compliance with all federal, state, and local requirements.