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Position Title: Desktop/Server Support
Reports to: CIO
Job type: Full-time
FLSA: Exempt
Work authorization: United States (required)
Location: Chino, CA
Company: Arctic Cooling Systems
Purpose: Act as a entry to mid level desktop and server support administrator to support users with various technical issues. Gather and translate business requirements into system solutions, and work with higher level and 3rd party IT experts to design, implement and maintain systems for smooth operation. Must have basic understanding of IT systems functionality, process improvements, best practices and works with business leaders to enhance the effectiveness of the system. But most importantly be able and eager to learn new skills, technologies and systems.
Position Responsibilities:
Optional Skills:
· Working experience with VMWare technologies including vCcenter server, ESXi servers, virtual environment backup; and restore is a plus
· Working experience with setting up, maintaining and troubleshooting networking technologies like DHCP, DNS, etc. is a plus
Required Education/Experience:
· Preferred Bachelor’s degree in Information Technology or work-related experience
· Core understanding of IT services such as Microsoft server technology
· Good understanding of production; system knowledge
Competencies:
· Detailed-oriented, adept at troubleshooting and resolving issues and defects
· Enthusiastic about customer service and have a passion for improving client satisfaction
· Able to prioritize projects and multitask
· Must be a deep diver into complex technical issues
· Comfortable with asking for help when needed
· Problem solver; operates well in difficult situations
· Excellent verbal and written communication skills
· Understands the need for integrity and demonstrates awareness of ethical implications in all situations
· Must be willing to take initiative and not wait for manager to point out the issue to be resolved
· Must be a good communicator and have good verbal and written skills
· Must be able to work with 3rd party IT support and also corporate IT teams to resolve issues
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Typical office environment, mostly indoor office environment with windows, offices with equipment noise, offices with frequent interruptions. The department atmosphere is quiet, friendly and collaborative but hardworking.
We offer a competitive salary, outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, and 401(k).
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Job Type: Full-time
Pay: $25.00 - $26.00 per hour
Benefits:
Schedule:
Education:
Experience:
Ability to Relocate:
Work Location: In person
Full Time
Consumer Services
$80k-105k (estimate)
04/03/2024
07/30/2024
arcticcoolsys.com
CHINO, CA
<25
2020
NICOLAS TULLY
<$5M
Consumer Services
Arctic Cooling Systems, LLC (ACS) is a market-leading refrigeration and HVAC services company, specializing in a full spectrum of best-in-class service experiences and solutions for customers in the retail, food service, commercial and industrial market segments. ACS and its operating businesses cover every stage of mission-critical systems through engineering and design, installation, service and maintenance, and energy optimization. Headquartered in Southern California, ACS has more than 100 highly trained, field-based service and installation expert technicians serving the daily needs of a ...
wide range of preeminent customers across Southern California.
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