Position Title: Desktop/Server Support

Reports to: CIO

Job type: Full-time

FLSA: Exempt

Work authorization: United States (required)

Location: Chino, CA

Company: Arctic Cooling Systems

Purpose: Act as a entry to mid level desktop and server support administrator to support users with various technical issues. Gather and translate business requirements into system solutions, and work with higher level and 3rd party IT experts to design, implement and maintain systems for smooth operation. Must have basic understanding of IT systems functionality, process improvements, best practices and works with business leaders to enhance the effectiveness of the system. But most importantly be able and eager to learn new skills, technologies and systems.

Position Responsibilities:

• Responding to client support requests
• Contacting clients to find out the nature of the problem
• Troubleshooting client hardware and software issues and resolving in timely manner
• Installing and maintaining hardware and computer peripherals
• Installing and upgrading operating systems and computer software
• Troubleshooting networking and connection issues
• Proven work experience as Desktop / Server Support Technician
• Knowledge of computer hardware systems, chipsets, memory modules, and peripherals
• Experience with administering multi-domain MS Active Directory
• Abe to set up workstations within a Microsoft A/D environment
• Knowledge of popular operating systems, software applications, and remote connection systems
• Research, install, configure, and maintain, test and coordinate implementing Microsoft operating systems software and other vendor supplied software updates, upgrades and fixes in timely manner
• Troubleshoot, isolate, and replace operating system and server components, maintain systems at 99% uptime and reliability
• Must be willing to work onsite

Optional Skills:

· Working experience with VMWare technologies including vCcenter server, ESXi servers, virtual environment backup; and restore is a plus

· Working experience with setting up, maintaining and troubleshooting networking technologies like DHCP, DNS, etc. is a plus

Required Education/Experience:

· Preferred Bachelor’s degree in Information Technology or work-related experience

· Core understanding of IT services such as Microsoft server technology

· Good understanding of production; system knowledge

Competencies:

· Detailed-oriented, adept at troubleshooting and resolving issues and defects

· Enthusiastic about customer service and have a passion for improving client satisfaction

• Demonstrated ability to manage complex, multidisciplinary projects

· Able to prioritize projects and multitask

· Must be a deep diver into complex technical issues

· Comfortable with asking for help when needed

· Problem solver; operates well in difficult situations

· Excellent verbal and written communication skills

· Understands the need for integrity and demonstrates awareness of ethical implications in all situations

· Must be willing to take initiative and not wait for manager to point out the issue to be resolved

· Must be a good communicator and have good verbal and written skills

· Must be able to work with 3rd party IT support and also corporate IT teams to resolve issues

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Typical office environment, mostly indoor office environment with windows, offices with equipment noise, offices with frequent interruptions. The department atmosphere is quiet, friendly and collaborative but hardworking.

We offer a competitive salary, outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, and 401(k).

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Type: Full-time

Pay: $25.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Technology management: 2 years (Preferred)
• Network management: 2 years (Preferred)
• Software troubleshooting: 2 years (Preferred)
• VMWare: 2 years (Preferred)

Ability to Relocate:

• Chino, CA 91710: Relocate before starting work (Required)

Work Location: In person