“At Raden Wellness, we believe our patients select Raden because of our caring and attentive associates who are focused on providing efficient service and the most optimized healthcare.”

Raden Overview:

Raden Wellness is a progressive, functional medical practice focused on longevity and health optimization. Through thoughtful investigation, comprehensive medical testing, and 100% personalized protocols, we guide our patients along their journey to true healing and optimal health. We are hiring for our Highwood location.

Position Overview:

We are looking for an individual with a passion for health/wellness to join our wellness administration team. A successful candidate should have strong attention to detail, excellent organizational and communication skills, customer service experience, and proficiency in a variety of office software.

We work in a pioneering environment, where initiative and enthusiasm is essential, so come prepared! This is an onsite position.

Role Responsibilities

• Answer all phone calls and emails in a professional and enthusiastic manner
• Schedules and coordinates care for patients
• Provides education to patients on treatment plans and protocols as needed
• Communicates and demonstrates Raden’s missions and values to prospective patients
• Works diligently to optimize patient experience at every opportunity
• Organizes, creates and implements office operations and procedures
• Schedules and bills patients using an EMR system
• Accounts Receivable / Accounts Payable responsibilities including invoicing, billing and account management
• Addresses patient questions, concerns, or issues and triages to appropriate medical and support staff
• Main triage point for all incoming calls and emails (where appropriate)
• Engages in patient follow-ups, including lab orders, prescriptions, test results and supplement orders
• Relevant vendor account set up and management
• Greet and attend to patients in person and over the phone
• Professionally assist doctors, staff, visitors and patients.
• Maintain business inventory such as checking supplies
• Perform all duties within HIPAA regulations
• Ordering office supplies and managing as necessary
• Other duties as assigned

Qualifications

• 2 years of post-graduation experience in customer service (hospitality experience preferred but not required)
• Medical office experience preferred

*Skills - The ideal candidate will have proficiencies in:

• Microsoft Office systems including Word, Excel and MS Outlook, and Google Suite
• Experience using medical office, practice management software, preferred
• Creative mind with the ability to suggest improvements
• Excellent customer service and communication skills
• Ability to navigate multiple procedures and processes and effectively communicate
• Innovative thinker with strong conceptual and problem-solving skills.
• Meticulous attention to detail with the ability to multi-task and prioritize
• Strong organizational, documentation, administrative, and planning skills
• Ability to work under pressure and react effectively to emergency situations
• Ability to use discretion while working with sensitive information
• Passionate about Health & Wellness
• Passionate about joining a growing, progressive medical company

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Work Location: In person