About Hardwoods

Hardwoods is North America’s largest distributor of decorative surfaces, high-grade hardwood lumber, sheet goods, architectural millwork and non-structural architectural grade building products to the residential and commercial construction markets. Hardwoods operates a North American network of sixty distribution centres, as well as one sawmill and kiln drying operation. Consisting of four distinct brands; Hardwoods Specialty Products; Rugby Architectural Products; Frank Paxton Lumber Company and Hardwoods of Michigan, we have approximately 1300 employees across North America with the Head Office located in Langley BC, Canada.

Hardwoods is committed to operating with the highest standard of social and corporate responsibility; core to our philosophy is the protection of the environment. In support of these commitments we have developed internal policies and programs that allow us to meet or exceed relevant legislation and regulations regarding environmental compliance, safety and sustainability. This, in addition to our focus on the well-being of our customers and employees, has allowed us to successfully operate in North America for over 50 years. Visit us at www.hardwoods-inc.com

Position Overview

The primary function of this role includes providing support to outside sales reps by building rapport and maintaining customer relationships, following through on customer POs, and ensuring inventory is stocked as required, including purchasing. The sales desk receives inbound customer orders but also grows the business by actively upselling and promoting.

Responsibilities

• Actively sell and service existing accounts via phone and email
• Prospect and develop new, exciting business relationships
• Learn about and promote new product lines.
• Work for and with outside sales staff
• Purchasing and inventory management
• Understand each customer's needs to provide real, effective solutions
• Deliver exceptional customer service
• Professionally quote rates
• Provide customers with professional recommendations on options as well as pricing and availability data to meet customers' needs
• Process orders in a timely manner
• Work to continually advance self knowledge of products
• Manage and maintain appropriate stock levels for the area programs

Operations

• Logistics, routing daily delivery trucks, inbound/outbound freight.
• Purchasing responsibilities
• Attend to system/policy oversights (marked in stock, contact pricing, price lists etc.)
• Ensures overall efficiencies in all aspects of operations (product in, stored, pulled, shipped)
• Responsible for organization and storage sales documents. (orders, POD’s, etc.)

Warehouse

• Must work in a safe manner according to all safety and other company policies
• Verifying counts and identifying products to be stocked
• Tagging and stocking materials in warehouse
• Tallying lumber
• Forklift operation
• Requires both bulk handling as well as “piece pulls” – will require direct handling of lumber and plywood items

Benefits of Working with Us

• Competitive base salary
• Complete insurance coverage – medical, dental, vision, life
• 401K matching contributions
• Generous paid vacation time

Reporting Relationships

This role reports to the Sales Manager

Pay range is $55,000 - $65,000 year

Qualifications 

Post secondary education from a recognized institution

• Industry experience (preference for lumber industry)
• Experience in quoting, purchasing and inventory management
• Experience in Hardwoods product lines is beneficial
• Excellent communicator, good phone manner and email skills.
• Good math competency. Proficient with computers.
• Desire to work in a customer-centric sales role, excellent customer service skills and ability to upsell
• Strong follow up skills
• Problem solver, takes initiative, makes decision
• Good organizational and time management skills. Attention to detail
• Sense of urgency and ability to work in a fast paced environment
• Positive, proactive and energetic attitude
• Ability to work well independently as well as being comfortable working with staff at all levels in the organization

Work Environment

Typical office environment.

Please note, as part of our interview process we ask candidates to participate in a series of assessments. These assessments are designed to help more fully understand the candidate’s attributes. Assessments are administered in the office or online and take approximately 30 minutes.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years
• No experience needed
• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• Do you have experience in hardwood lumber, Building material or plywood industrial sales?

Work Location: In person