About Us:

Prevounce is a leading company in Remote Care Management. Prevounce has built an impactful brand built on a strategy dedicated to improved patient outcomes. With proprietary software, smart devices, and highly integrated services Prevounce helps its partners and clients lower the cost of healthcare and improve quality. Prevounce was founded and designed by physicians, practice managers, and attorneys to ensure a user experience that is efficient, patient-focused and fully compliant to all billing and legal requirements.

We are looking for a dedicated a care manager who can be a compassionate communicator with our customers' Korean speaking patient populations. As we grow at this exciting time, we are searching for qualified candidates, who are excited about improving patient engagement and increasing better outcomes. The Care Manager role will be responsible for patient communication and outreach programs, as well as reading and reviewing patients’ vitals data. This position will also have interactions with the client and patients’ clinical staff. This role will work closely with Prevounce’s care team and will report directly to the Director of Care Management.

Responsibilities:

• Patient outreach and communication and the ability to work effectively with patients and their families
• Following patient chronic condition care plans and disease state protocols
• Responsible for identifying barriers or issues that patients may be facing with their care, well being, environment
• Reading and Monitoring patient data and vital signs
• Inputting and collecting compliance and reporting information requirements
• Maintain HIPAA compliance
• Proactively continue to educate self on improving quality care and professional skills
• Follow clients’ guidelines and notification preferences on when to be informed about patients and their health and any abnormal results
• Build bond with the dedicated panel of patients
• Keeping patient records up-to-date
• Improve efficiency and reach to interact with more patients

Skills:

• An understanding of chronic conditions and the ability to follow care plans.
• Excellent communication skills
• Bilingual - Korean preferably
• Experience with Electronic Health Records
• Great customer and customer/ patient services
• Patience and empathy with patients and understanding of the nuances of patient engagement
• Efficient time management
• Ability to keep organized and time management
• Willingness to learn new software and technology tools
• Clear understanding of US healthcare system
• Understanding of physician practice office’s workflows and operations
• Collaborative worker and team participation
• Report and comment notes to patients provider’s team

Education and Requirements:

• A minimum of 3 years of experience in a healthcare setting, or at least with 1 year(s) experience in case management, care coordination, or remote patient monitoring is preferred.
• Any training or education in Nursing, Social Work, Hospital Administration, or another directly related clinical field is appreciated
• Call center communication work with patients work experience is preferred
• Previous Experience at a physician group or provider is appreciated

Compliance:

This position is required to fully comply with applicable healthcare laws and statutes (local, state, and federal) and Prevounce Health policies and procedures. Must respect clients and their patients by recognizing their rights; maintaining confidentiality and work tirelessly to earn and keep their trust. Each team member is expected to perform all duties and demonstrate behaviors and attitudes consistent with Prevounce Health’s Mission Statement and Core Values.

Prevounce is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, sexual orientation, military status, marital status, domestic violence victim status, arrest or conviction record, or predisposing genetic characteristics.

Job Type: Full-time

Pay: $20.00 - $28.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• In-person

Experience:

• direct patient: 1 year (Required)

Work Location: In person