You haven't searched anything yet.
SUMMARY OF FUNCTIONS:
The Jr. Program Manager is responsible for managing customer’s accounts from receiving RFQs through the manufacturing process. Perform customer related duties; enter information into computer, field customer requests, maintain good customer relations.
MAJOR DUTIES AND RESPONSIBILITIES:
· Receive customer orders and enter into system database
· Correspond to customers’ inquiries and provide updates on order status and RFQs
· Collaborate with Production Team and Planner to provide customer with updates
· Maintain good customer relationship to avoid escalations and delays in project completion
· Attend daily/weekly meetings with both internal and external teams
· Ensure proper closure of customer related A/R issues
· Ensures all customer-related decisions are guided by the terms and conditions of the customer's contract
· Understands all aspects required to launch a new program or order.
· Serving as the liaison between the company and the customer to ensure customer needs are met
· Responsible for customer satisfaction, order management and delivery
· Perform related duties as required
ORGANIZATIONAL RELATIONSHIPS:
All Departments
EXPERIENCE AND/OR EDUCATIONAL REQUIREMENTS:
* Associates degree in Business or related field and/or Certificate in Project Management required, BA/BS degree
preferred.
* 1-2 years' experience Customer Relations.
* Good working knowledge of computers, esp. Excel, Word.
* Quick Learner, Good at multi – tasking, Works well under pressure and with quick deadlines.
* Good English Language Verbal and Written skills.
* Work well in a fast-paced environment.
SPECIAL PHYSICAL REQUIREMENTS:
N/A
Job Type: Full-time
Pay: $67,678.45 - $81,505.23 per year
Benefits:
Compensation package:
Experience level:
Schedule:
Ability to Commute:
Work Location: Hybrid remote in Milpitas, CA 95035
Full Time
$198k-238k (estimate)
05/18/2024
09/14/2024