Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Provide excellent customer service and address guest inquiries and concerns
- Assist guests with check-in and check-out processes
- Handle reservations and room assignments
- Answer phone calls and direct them to the appropriate department or staff member
- Process payments and maintain accurate records
- Resolve guest complaints or issues promptly and effectively
- Maintain a clean and organized front desk area

Experience:
- Previous experience in a customer service role is required (at least a year)
- Familiarity with phone systems and basic office equipment
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information

- Strong familiarity to computer operations, including Microsoft office, email, and knowledge of manovering a computer system.

Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on the needs of the company.

Job Types: Part-time, Seasonal

Pay: From $15.00 per hour

Expected hours: 15 – 40 per week

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Food provided
• Free parking
• Paid time off
• Referral program

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person
• Resort

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person