ESSENTIAL DUTIES & RESPONSIBILITIES

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Resolve customers' service or billing complaints.

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

• Refer unresolved customer grievances to designated departments for further investigation.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

• Refers complaints of product or service failure to appropriate departments for investigation.

• Coordinates customers' service needs with other departments as required to ensure customer service.

• May receive orders, resolve complaints about billing, and explain how to use product or service.

MINIMUM QUALIFICATIONS

• High school diploma and 2 years of relevant, related experience

Benefits:

• 401(k)
• Medical, Dental and Vision insurance
• Short and Long Term Disability insurance
• Accident and Critical Illness insurance
• Company-paid Life and Voluntary Term Life coverage
• Paid time off
• Employee assistance program

Schedule:

• Day shift - Monday through Friday
• 8 hour shift
• Day shift

Ability to commute/relocate:

• Lafayette, TN 37083: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License

Work Location: In person

Disclaimer: “This job description is intended to provide general information about the position. It is not an employment contract. As with all positions, the responsibilities and duties of this position may change. The company, in its discretion, may alter this job description at any time with or without notice.”

EEO/AA Statement: Cavco Industries Inc., and all of its Subsidiaries are an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.

Education

• High School or better