You haven't searched anything yet.
Position Purpose:To handle incoming Support Center telephone calls, live online chats and emails, both internal and external, and provide customer support for account inquiries, internet banking, mobile banking, debit cards, bill pay, remote deposit, overdraft protection and eStatements.
Work Location: Warner Robins, GA or Thomaston, GA
Essential Functions and Basic Duties:1. Answer all incoming customer calls, internal and external.2. Route all calls to appropriate departments if not able to assist customer directly.3. Perform necessary functions within capabilities to resolve issues/problems for customer’s call:a. Reset passwords/PINs for appropriate applications/systemsb. Research transactionsc. Maintenance access to appropriate applications/systemsd. Order replacement debit cards; close/block cards reported lost or stolen; assist with activating and/changing PINse. Provide customers with instructions and tutorials for appropriate applications/systemsf. Grant and delete employee access to applications/systems as necessary4. Routinely check the queue for calls holding or calls left on the message system.5. Assist branch personnel with maintenance and complex problems for resolution.6. Monitor daily reports, balances and activity.7. Document all calls into the work order application or other appropriate system(s).8. Provide input and support all management decisions.9. Complies with all bank and personnel policies and procedures including but not limited to policies and procedures regarding the Bank Secrecy Act.10. Complete periodic training provided and/or required by Colony including but not limited to BSA training within required time frames assigned.11. Other duties as assigned.Qualifications:Education:1. High school diploma or equivalent required.2. Certification in Microsoft or other computer applications a plus.Experience:1. Minimum two years previous experience as customer service representative.2. Prior experience with online banking, bill pay, debit card and/or electronic statement systems preferred.Knowledge:1. Knowledge of the Microsoft Windows operating system required.2. Ability to work with and learn computers, software and phone systems.3. Thorough knowledge of bank products and services.Skills/Abilities:1. Excellent oral and written communications skills.2. Must present a professional image in dealing with customers, interdepartmental and external representatives.3. High level of motivation and ability to perform work quickly and accurately.4. Must possess the ability to logically think and determine next steps in resolving customer issues.Work Environment:1. Must be able to sit for extended periods of time.2. Regular Office Conditions.
Equal Opportunity Employer / Minorities / Females / Veterans / Disabled / Drug Free Workplace
Part Time
Banking
$33k-42k (estimate)
04/11/2024
06/10/2024
colony.bank
COLUMBUS, GA
200 - 500
1983
GEORGE LUTTRELL
$50M - $200M
Banking
Colony Bankcorp, Inc. is a single bank holding company with its corporate office located in Fitzgerald, Georgia and twenty-seven locations to serve you in Central and South Georgia, to include the cities of Albany, Ashburn, Broxton, Centerville, Columbus, Cordele, Douglas, Eastman, Fitzgerald, Leesburg, Moultrie, Quitman, Rochelle, Savannah, Soperton, Statesboro, Sylvester, Tifton, Valdosta, and Warner Robins. We provide financial solutions to our customers and the communities we serve. Since our founding in 1975, we exist to provide an alternative to traditional banking that our customers des ...
erve. That mission has served us well, we are the 8th largest bank in Georgia and we are the largest community bank headquartered outside of Atlanta, with assets over $1.2 billion. We have over 300 engaged team members who are part of high performing teams in our company that are empowered to serve our customers. We are passionate about serving our customers and delivering solutions. We want to be one of your trusted advisors. Our consultative approach allows you to benefit from our experience, helping you to make better informed decisions, and ultimately leading to more of your goals being achieved. We hope you will give us the opportunity to help you. Colony Bankcorp, Inc. Common Stock is quoted on the NASDAQ National Market under the symbol CBAN.
More
Show Less
The job skills required for Part Time Customer Support Specialist include Customer Service, Written Communication, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Part Time Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Part Time Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Part Time Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Part Time Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Part Time Customer Support Specialist. You can explore the career advancement for a Part Time Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.