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Customer Service Representative II
$61k-78k (estimate)
Full Time | Medical Technology
5 Days Ago
OriGen BioMedical is Hiring a Customer Service Representative II Near Austin, TX
CompanyOriGen Biomedical, Inc., is a global leader in cryopreservation and cell culture. We collaborate with top researchers, clinicians, and business partners to enhance solutions, improve patient outcomes, and achieve customer satisfaction by providing safe and effective products that positively impact the quality of life.
Position SummaryThe Customer Service Representative II is responsible for primary customer contact. They will be the first point of contact for customer service calls, emails, and fax; they must remain friendly and courteous at all times. Candidate is expected to develop an understanding of the product line and be able to quickly assist customer’s requests. A comprehensive understanding of OriGen Products is expected.
Essential Duties And ResponsibilitiesThe essential duties and responsibilities of this position include, but are not limited to the following:
WORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL DEMANDS & WORK ENVIRONMENTThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential job duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk and hear. The employee is frequently required to use hands, fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand, walk, climb, sit, stoop, bend, and reach with hands and arms. The employee must frequently lift and/or move up to 50 pounds and may be required to operate automated warehouse equipment; e.g. electric pallet jack, or forklift. Specific vision abilities required by this position include close vision, distance vision, color vision, and the ability to adjust focus.
NOTEThis job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.
Position SummaryThe Customer Service Representative II is responsible for primary customer contact. They will be the first point of contact for customer service calls, emails, and fax; they must remain friendly and courteous at all times. Candidate is expected to develop an understanding of the product line and be able to quickly assist customer’s requests. A comprehensive understanding of OriGen Products is expected.
Essential Duties And ResponsibilitiesThe essential duties and responsibilities of this position include, but are not limited to the following:
- The Customer Service Representative II will create new accounts, once approved.
- Assist the customer with technical information on product usage and help troubleshoot any issues that may arise for them.
- Handle entry of complaints, provide good faith follow up efforts when needed, and follow up with the customer at the completion of the complaint investigation to send the final complaint response letter.
- Candidate must have a friendly and courteous telephone persona, be able to take phone orders.
- Accurately transfer all orders sent via fax, email or take over the phone to our ERP system and follow up with the logistics team in the US and the Netherlands, if needed.
- Coordinate with Production for any products requiring a lead time and communicate that to the customer.
- Responsible for assisting customers with returns, and following up with Accounting to ensure that credit notes are sent or refunds issued.
- Issue both verbal and written quotes as needed.
- Liaise with the European Distribution Center to ensure that all information is handed off to them correctly.
- Careful organization of work and timely responses are required.
- Create sample shipments for customers when requested.
- Able to communicate in a positive manner.
- Ability to follow detailed written and verbal instructions.
- Trains team members on customer service processes.
- Ability to learn multiple tasks and train in other areas as needed.
- Ability to accurately perform job duties with minimum supervision.
- Ability to work in a multi-cultural team environment and be a team player.
- Ability to work in a cleanroom environment for extended periods of time
- Be punctual and reliable.
- Other duties and/or projects as assigned.
- Proven skills in coordinating and managing day to day tasks and working in collaboration to accomplish deadlines and objectives.
- Knowledge and skill in using computer software and hardware applications, including Microsoft Word and Excel.
- Outstanding communication skills, both written and oral, and will be expected to communicate directly with customers, production management, production technicians, engineers, and senior management.
- Results-driven
- Technical Capacity
- Ethical Conduct
- Communication
- Decision making
- Interpersonal skills
- Stress Management
- High school diploma or GED
- 3 years of related experience
- One year of customer service experience or equivalent.
- Strong ability to understand and interpret customer needs.
- Strong interpersonal and people skills.
- Strong organization and time management skills with the demonstrated ability to meet deadlines.
- Strong and effective communication skills (verbal and written).
- Pays very close attention to detail.
- Ability to work independently and within a team environment on assigned projects from inception to completion.
- Bachelor’s degree in a science or related field
- 5 years of related experience
- Experience with Medical Devices or Regulatory environment
WORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL DEMANDS & WORK ENVIRONMENTThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential job duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk and hear. The employee is frequently required to use hands, fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand, walk, climb, sit, stoop, bend, and reach with hands and arms. The employee must frequently lift and/or move up to 50 pounds and may be required to operate automated warehouse equipment; e.g. electric pallet jack, or forklift. Specific vision abilities required by this position include close vision, distance vision, color vision, and the ability to adjust focus.
NOTEThis job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Medical Technology
SALARY
$61k-78k (estimate)
POST DATE
06/09/2024
EXPIRATION DATE
07/07/2024
WEBSITE
origen.com
HEADQUARTERS
PILOT KNOB, TX
SIZE
50 - 100
FOUNDED
1997
CEO
RICHARD MARTIN
REVENUE
$10M - $50M
INDUSTRY
Medical Technology
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The job skills required for Customer Service Representative II include Customer Service, Communication Skills, Customer Satisfaction, Time Management, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative II. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Customer Service Representative II positions, which can be used as a reference in future career path planning. As a Customer Service Representative II, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative II. You can explore the career advancement for a Customer Service Representative II below and select your interested title to get hiring information.
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