Summary of the Role and Responsibilities: The Wedding & Event Sales Manager is a pivotal role that will be responsible for delivering the quality, exceptional service, and profitability of Renault Winery Resort’s premium catering business. The Sales Manager will be relied upon to model our core values and teach the VIV MEE Virtues of Joy, Humility, and Ministry. This role will have a prominent role within Renault and will have opportunities to participate in training at other VIV MEE properties as required.The role of the Wedding and Events Sales Manager is to facilitate sales of weddings and events for Renault Winery, while maximizing opportunities for additional events during a wedding weekend. Responsible for coordinating all wedding sales and related business by performing the following duties:

• Promote and portray the VIVÂMEE Values.
• Prospect, schedule and follow through with appointments for our guests to view our facilities and give an overview of our packages and Resort options.
• Determine and confirm availability of event space, lodging, and food and beverage needs.
• Sell room blocks with wedding sales
• Create proposals based on needs, interests and expectations of the wedding couple encompassing all facets of the resort.
• Close sales and all aspects of sales management.
• Write multi-layered contracts and agreements covering all aspects of a wedding/wedding weekend.
• Attend regional bridal shows.
• Collect payment from guests
• Coordinate all details leading up to and including the day of the event. To include planning of ceremonies, menus, beverages, flowers, cakes, entertainment, photographers, floor plans, etc.
• Prepare Event Orders for distribution. Communicate and confirm any event changes with the appropriate staff.
• Complete Event Orders with guaranteed counts, settle any financial debts or credits. Mail thank you letters along with a guest questionnaire.
• Look out for the safety of our staff and guests.
• Ensure that our guests enjoy their stay with us.
• Must be very flexible with your schedule.
• Works closely with our Banquet leader and his/her coordinators.
• Works as a strong team with other Sales Managers to ensure no double ballroom bookings.
• Participate in weekly Group Impact Meetings and BEO Meetings, addressing issues and concerns for stakeholder groups relative to the wedding segment.
• Daily use of Catering and CRM software to book event space and create BEO's.
• Answer questions from guests via email, including but not limited to, vendor recommendations, hotel room blocks, onsite amenities, etc.
• Build rapport and establish trust with clients and guests; ensure clients and guests feel welcome and are given prompt, friendly, and courteous service.
• Follow up with any guest complaints and ensure full resolution.
• Solicit and review client, guest and manager feedback.
• Stay current on all event trends to remain competitive within the event industry and ensure continuous improvement.
• Ensure events are executed at the highest standards set by protocol.
• Ensure that safety and security procedures are followed.
• Works as a strong team with the Catering department to ensure a smooth transition and planning process for all guests booking at Renault.

• Work with Event Supervisors, catering and culinary to ensure seamless event performance.
• Assist with training and mentoring team members when necessary.

• Facilitate a safe work environment.
• Follow all standard operating procedures (SOPs).

• Upsell and manage ordering all rental enhancements and upgrades, including but not limited to, linen, plate ware, flatware, glassware, and charger upgrades.
• Participate in weekly meetings addressing issues and concerns for stakeholder groups relative to the events segment.

• Develop and oversee vendor relationships

Other Responsibilities

• Bachelor's Degree preferred and a minimum of 2 years in a supervisory/management role within the hospitality industry
• Must have a minimum 3 years in progressive leadership roles within the hospitality industry, in lieu of degree
• Demonstrated success in creating creative and practical solutions to increase employee productivity and maximize profitability
• An exceptional “eye” for detail of event execution, hospitality culture, venue conditions and required human capital skill sets
• Possess the ability to interpret financial and operating reports and plan/ budget with financial staff
• An effective communicator with excellent written and verbal skills for client, employee, vendor interactions
• Outstanding organizational skills
• A collaborator with leadership teams to optimize client experience, productivity, and financial results
• Relationship management
• Strong work ethic.
• Good interpersonal skills.
• Meticulous attention to detail.
• Self Starter