SUMMARY:  Coordinate and oversee the day-to-day operations of the emergency shelter program through oversight and management of client activity. Maintain a cooperative communal living environment while assuring continuity of services necessary for a client’s success through conflict resolution strategies and relationship building. These services include but are not limited to mediation, chores, meal oversight, group facilitation, personal needs, and rule enforcement. Assist case managers and clients with activities related to goal achievement and need resolution. These activities include but are not limited to providing referrals, advocacy, in-person counseling, crisis intervention, and access to resources.
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JOB SPECIFIC DUTIES AND RESPONSIBILITIES: 

● Ensure safety and security using the metal detectors and the bug zapper machine 

● Lead and participate in room inspections regularly. 

● Clearly communicate and apply shelter rules and related sanctions to shelter clients in a consistent and compassionate manner. 

● Facilitate effective conflict resolution strategies among residential clients to ensure a cooperative communal living atmosphere. 

Client Services 

● Complete residential client check-ins as needed. This includes completion of the paperwork, shelter tours, client room and locker assignment, linens, and explaining how the shelter works and the rules. 

● Assist all clients with enrolling in mainstream benefits, obtaining ID documents, childcare and accessing other resources. 

● In conjunction with the case manager, assist clients with obtaining employment and housing. 

● Provide crisis intervention counseling and domestic violence education to clients. 

● Complete assessments and treatment plans with clients when needed. 

● Provide case management services, in conjunction with the assigned case manager, to residential clients during their stay in program. 

● Provide collateral assistance with DV Case manager on related functions. 

● Provide clear direction and intervention through rules and regulations. 

● Provide recommendation for continued service provision during the initial 48-hour assessment. 

● Monitor progress and provide assistance towards identified goals on individual client service plans. 

● Facilitate groups for residential clients. 

● Provide conflict and communication strategies to clients as it relates to domestic violence. 

● Be knowledgeable of local services and other available resources. 

● Provide accurate referrals in a consistent and compassionate fashion. 

● Participate in weekly case management review with colleagues. 

● Follow all CCSS policies and procedures for client shelter, safety and services. 

● Participate in speaking engagements (including 40 Hour training) and other community education forums as needed. 

● Perform other duties as assigned. 

Operational and Administrative duties 

● Complete all paperwork in an accurate and efficient manner in accordance with current paperwork procedures. 

● Serve and prepare client meals when needed for a shelter of up to 54 residents. 

● Manage Residential storage of client’s belongings (label and discarding). 

● Monitor client’s usage of CCSS property and clean rooms upon check-out. 

● Oversee daily client chores and monitoring the cleanliness of client areas. 

● Identify and report to the Lead Residential Manager any needed shelter repairs. 

● Provide an accurate, comprehensive shift report on a daily basis in conjunction with the case managers. 

● Provide accurate and professional inter and intra-agency communications. 

● Collect and maintain accurate service statistics. 

● Attend Residential Services Department Meetings, supervision with the Director of Victim Services and other meetings and trainings as
 requested by the Director of Victim Services. 

● Successfully complete 40 hours of ICADV domestic violence training; remain current in the field of domestic violence by attending in-services, workshops, etc. relevant to the field. 

● Perform other duties as assigned.