| Job Title: Residential Manager
| Program: Emergency Shelter
 | Schedule: 8pm-8 am Sun-Tues
| Education Required: | H.S Diploma or Equivalent; Valid Driver’s License
| Experience Required: | 3-5 years in Related Experience 1 year Residential Manager Experience Food Sanitation Certification Strong Project Management and personal workflow Proficient in Microsoft Office (Excel, Word, PPT)
SUMMARY:  Coordinate and oversee the day to day operations of the emergency shelter program through oversight and management of client activity. Maintain a cooperative communal living environment while assuring continuity of services necessary for a client’s success through conflict resolution strategies and relationship building. These services include but are not limited to mediation, chores, meal oversight, group facilitation, personal needs, and rule enforcement.
|

JOB SPECIFIC DUTIES AND RESPONSIBILITIES: 

● Ensure safety and security using the metal detectors and the bug zapper machine 

● Lead and participate in room inspections regularly. 

● Clearly communicate and apply shelter rules and related sanctions to shelter clients in a consistent and compassionate manner. 

● Facilitate effective conflict resolution strategies among residential clients to ensure a cooperative communal living atmosphere. 

Client Services 

● Complete residential client check-ins as needed. 

● Provide interventions, support and encouragement to residents to support their service plan goals 

● Facilitate shelter tour and assign client room, cabinet, locker and hand out linens as needed. 

● Oversee personal supplies for clients. 

● Provide collateral assistance with DV Case manager on related functions. 

● Assist clients with room changes when necessary 

● Manage childcare agreements and provide childcare assistance as needed. 

● Facilitate groups for residential clients to increase client’s knowledge and understanding of program components as needed. 

Operational and Administrative duties 

● Complete all paperwork in an accurate and efficient manner in accordance with current paperwork procedures. 

● Maintain all clients Board with updated and current information including computer lab, dining room, living room and hallways 

● Manage meal oversight and counts daily. 

● Manage Residential storage of client’s belongings (label and discarding). 

● Monitor client’s usage of CCSS property and clean rooms upon check-out. 

● Oversee daily client chores and monitoring the cleanliness of client areas. 

● Identify and report to Senior Director of Victim Services any needed shelter repairs. 

● Provide an accurate, comprehensive shift report on a daily basis. 

● Provide accurate and professional inter and intra-agency communications. 

● Collect and maintain accurate service statistics. 

● Attend and participate in staff meetings. 

● Attend Residential Services Department Meetings, supervision with the Senior Director of Victim Services and other meetings and trainings as requested by the Senior Director of Victim Services. 

● Perform other duties as assigned.