Description

Job Title: Branch Manager

Reports to: Operations Manager

FLSA Status: Exempt

The individual in this position should be competent, experienced, personable, a problem solver, reliable, ethical, and able to adapt to the pressures of effectively managing the branch (store) and daily tasks.

Responsibilities

• Direct all operational aspects including delivery, warehouse operations, customer service, human resources, administration and sales.
• Assess local market conditions and identify current and prospective sales opportunities.
• Assisting to develop forecasts, financial objectives and business plans.
• Meet goals and metrics as set by Management.
• Manage budget and allocate funds appropriately.
• Bring out the best of branch’s personnel by providing training, coaching, development and motivation.
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
• Share knowledge with other branches and teammates on effective practices, competitive intelligence, business opportunities and needs.
• Address customer and employee satisfaction issues promptly.
• Adhere to high ethical standards, and comply with all regulations/applicable laws.
• Network to improve the presence and reputation of the branch and company.
• Stay abreast of competing markets and provide reports on market movement and penetration.
• They must manage staff, foster a positive environment and ensure customer satisfaction and proper branch operation. 
• Oversees the daily workflow of the locations through direct and indirect reports.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy. 
• Performs other related duties as assigned. 

Physical Demands and Working Conditions:

• Exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Stooping, crouching, reaching, standing, and walking are occasionally required.
• Talking, hearing, and seeing with close visual acuity are frequently required.
• Keying data is repetitive motion and is frequently required.
• Prolonged periods sitting at a desk and working on a computer.
• Occasional exposure to other worksites that require personal protective equipment.
• Driving to customers locations and branches is required.

Education and Experience:

• Bachelor's Degree or equivalent work experience.
• Heavy Duty Parts industry experience a plus.
• Proven track record in meeting sales and gross margin targets.
• Proven financial and business acumen.
• Valid driver's license. 

Requirements

Skills, Knowledge, and Abilities: 

• Excellent verbal and written communication skills. 

• Thorough understanding of practices and policies involved in the organization.

• Extensive knowledge of the principles, procedures, and best practices in the industry.

• Strong supervisory and leadership skills.

• Excellent organizational skills and attention to detail.

• Ability to coach employees and supervisors through complex issues.

• Ability to collect, compile, interpret, and present relevant data.

• Proficient in Microsoft Office Suite.

• Excellent interpersonal skills (building team, influencing culture, informing employees, consulting with clients).

• Ability to exercise discretion and independent judgment.

• Ability to maintain a positive and professional presence in the workplace.

• The person will have a hands-on approach and will be committed to the expansion and success of the business.

• Implements strategies that increase productivity and enable sales targets to be achieved.

• Proven management experience in the heavy-duty parts industry or similar role is preferred.

• Sufficient knowledge of modern management techniques and best practices.

• Ability to meet sales targets and production goals.

• Familiarity with industry’s rules and regulations.

• Results driven and customer focused.