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Capital City Press is Hiring a Customer Success Manager Near Lafayette, LA
Location : Hybrid work model - Candidates can be based in New Orleans, Baton Rouge, Lafayette, or Shreveport/Bossier City.
Department : Digital Operations Team, Advertising Department
Reports To : Director of Digital Operations
Type : Full-Time
About Georges Media Group:
Georges Media Group is Louisiana's largest media company, with a diverse portfolio of influential brands including NOLA.com, The Baton Rouge Advocate, Gambit, and The Times Picayune. We are at the forefront of the rapidly evolving media landscape, specializing in innovative digital advertising solutions that reach audiences across various channels.
Position Summary:
As a Customer Success Manager (CSM), you will be an essential part of our dynamic digital operations team. CSMs are primarily responsible for ensuring the success and optimization of digital advertising campaigns from conception to completion. You will collaborate closely with sales, strategic, and creative teams to deliver impactful campaigns that meet client expectations and business goals.
Key Responsibilities:
- Digital campaign performance optimization to meet and exceed KPIs.
- Setting up tracking and installing pixels using Google Tag Manager and Google Analytics.
- Assist in the setup and management of campaigns across multiple channels such as paid search, SEO, display, geofencing, streaming video and audio, YouTube, and social media platforms like TikTok and Meta.
- Maintain campaign health through periodic monitoring, troubleshooting, and adjustments.
- Consult on ad creative concepts, contributing ideas for maximum impact.
- Generate performance reports and offer insights for campaign improvements.
- Participate in client meetings, presenting performance updates and strategy recommendations.
- Work in a team setting and autonomously, taking ownership and initiative in leading various projects.
- 1 years of experience in a similar role focused on digital advertising or media
- Familiarity with various digital advertising tactics/products.
- Hands-on experience with Google Analytics.
- Exceptional project and campaign management skills.
- Strong communication skills, both verbal and written.
- A problem solver who takes initiative and is naturally curious.
- Ability to work well both in a team setting and autonomously.
- Proficient in project management tools and methodologies.
- A self-starter who takes ownership and leads initiatives.
- Naturally curious, always seeking to understand the “why” behind the “what.”
- Team player, willing to collaborate and share knowledge.
- Highly organized with a strong attention to detail.
- Adaptable in a fast-paced environment.
The Advocate is an inclusive employer that believes in nurturing a diverse workforce. We offer a variety of career opportunities and invite candidates from all backgrounds and experience levels to apply.
Job Summary
Full Time
$84k-117k (estimate)
05/21/2024
06/09/2024
mattressmakersbr.com
Baton Rouge, LA
<25
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The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
