The CCS Companies is growing and looking to hire experienced Customer Service Agents to build a team for a new client!

The CCS Companies will provide a dedicated 2 Week Paid Training Program to help you be successful immediately PLUS a $1,000 Welcome Bonus for joining our team!

Hourly pay for the position is $17.00 - $19.00 based on experience Plus a great bonus paid every 2 weeks!

We offer great Monday through Friday shifts! 8:30am - 5:00pm and 9:30am - 6:00pm.

Why Work for CCS?

• Earn $1,000 Welcome Bonus just for completing training!
• Bonuses are paid every 2 weeks and you will receive an extra bonus payout 4x a year!
• Generous Paid Time Off Package of 3 weeks to start, PLUS you will receive an extra 1 week after 2 years for a total of 4 weeks PTO!
• No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
• Weekly & Monthly Prizes and Giveaways - Red Sox/Celtics/Bruins Tickets, Gift Cards and more!
• Excellent Employee Referral program – make an extra $1,500 referring great people!
• Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more!
• Paid Holidays including your Birthday off and a Floating Summer Holiday!
• Advancement Opportunities! Recognized in 2024 by HR.com for Best Coaching and Mentoring Program!

ESSENTIAL FUNCTIONS:

• Maintains a professional and customer-friendly manner with each account.
• Maintains knowledge and compliance with all applicable federal and state laws (e.g. FDCPA, UDAAP).
• Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with the same professionalism.
• Negotiates payment plans and settlements with our clients’ customers based upon client-specific parameters.
• Identifies disputes promptly and ensures proper resolution.
• Participates in various problem-solving and decision-making activities, as required.
• Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
• Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives.
• Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
• Performs other tasks as may be assigned by manager/supervisor.

QUALIFICATIONS AND REQUIREMENTS:

• Minimum 3 year in a Customer Service position preferred.
• Strong interpersonal and verbal communications skills.
• Moderate typing skills required (35 wpm).
• Basic math and written communication skills.
• Bilingual/multilingual language skills desirable.
• Ability to be receptive to feedback, willing to learn.
• Ability to be receptive and responsive to change and to embrace continuous improvement.
• Ability to maintain a predictable and consistent full-time work schedule.
• Must successfully pass background check.

EDUCATION REQUIREMENTS:
High school diploma or equivalent required, college degree preferred

Interested? Apply Today by clicking the link! or call our Recruiting Hotline at 603.257.9011 and ask for Helena!

The CCS Companies is an Equal Opportunity Employer, Veteran and Diversity Candidates strongly encouraged to apply.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• No nights

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Call center
• In-person

Application Question(s):

• This is an in office only position. Are you able to work in office fulltime?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 4 years (Required)

Ability to Commute:

• Salem, NH 03079 (Required)

Ability to Relocate:

• Salem, NH 03079: Relocate before starting work (Required)

Work Location: In person