The Financial Services (FS) Route Customer Service Agent (CSA) is responsible for collecting delinquent funds on high-balance accounts placed with CCS for third-party collection. They oversee the management of 400 accounts that correspond to a specific client; including the daily calling and contacting of each account until the matter is resolved.

The Schedule is Mon & Tues 9:30am - 6pm and Wed - Friday 830 -5pm

Why Work for CCS?

• Earn $1000 Welcome Bonus just for completing training!
• Generous Paid Time Off Package of 3 weeks to start, PLUS you will receive an extra 1 week after 2 years for a total of 4 weeks PTO!
• No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
• Weekly & Monthly Prizes and Giveaways - Red Sox/Celtics/Bruins Tickets, Gift Cards and more!
• Excellent Employee Referral program – make an extra $1500 referring great people!
• Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more!
• Paid Holidays including your Birthday off and a Floating Summer Holiday!

ESSENTIAL FUNCTIONS:

• Maintains a professional and customer-friendly manner with each account.
• Engages customers in a manner consistent with all applicable federal, state and local debt collection laws.
• Comprehends and executes verbal and written directions from supervisors and managers.
• Attains a level of knowledge about CCS clients loan programs and converses with customers in an intelligent and professional manner.
• Reads and interprets information regarding clients, debtors, policies and procedures, laws, and company memos.
• Participates in various problem-solving and decision-making activities requiring skills such as listening, speaking, reading, writing, analyzing, independent-thinking, organizing, prioritizing, planning, delegating, and basic math.
• Operates various equipment and computer systems requiring manual and visual dexterity and hand/eye coordination (i.e. typing/keyboarding).
• Responsible for skip tracing accounts with incorrect contact data using internet websites (Google, White Pages, etc) along with company paid sites (Accurint).
• Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
• Maintains work areas and equipment in conditions consistent with department standards; operates equipment and performs all activities in a safe manner.
• Performs other tasks as may be assigned by manager/supervisor.

Prefer one or more years of general collection experience with a collection agency or sales position.

• Strong interpersonal and verbal communications skills.
• Strong negotiation skills; motivated and goal-oriented.
• Basic math and writing skills.
• Coachable: receptive to feedback, responsive to change, willing to learn, and embraces continuous improvement.
• Previous Skip Tracing experience is highly preferred.
• Ability to maintain a predictable and consistent full-time work schedule.

EDUCATIONAL REQUIREMENTS:

• High School diploma (GED acceptable) or equivalent work experience.

The CCS Companies are an equal opportunity employer. Diversity and Veteran candidates strongly urged to apply!

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Call center
• In-person

Application Question(s):

• This position is required to work on site for up to 6 months. Are you able to work in an office setting in Salem, NH?

Education:

• High school or equivalent (Required)

Experience:

• Sales, Collections or Accounts Receivable: 2 years (Required)

Language:

• Spanish & English fluently? (Required)

Ability to Commute:

• Salem, NH 03079 (Required)

Work Location: In person