Spanish/English Customer Service Professionals needed for Work-From-Home Long Term Temp (there is no end date to this assignment!) Position for the Arkansas Medicaid Service Center! MUST LIVE IN ARKANSAS.

This position will require that you handle high-volume inbound calls from Medicaid recipients calling with questions regarding their coverage/benefits. Great customer service skills are a must!

$16/hour to start with the possibility of joining long-term contracts and moving quickly to $17/hr if meeting production expectations. Work laptop provided!

Great career opportunity with a lot of room to advance. Get in on the ground floor of a very established company that is growing!

REQUIREMENTS:

• Typing of 35 wpm or more
• Spanish/English Bilingual
• Average knowledge of Microsoft Office products such as Word, Excel and Outlook
• Hours: Monday-Friday 8:00-5:00 (some overtime opportunities required)
• Drug free and nicotine free environment. Candidates will be tested for both prior to hire.
• A criminal check will be conducted prior to hire.
• High school diploma or equivalent
• Three years Customer Service experience.
• Strong, consistent work history is a must.
• DHS Child and Adult Maltreatment Background Checks will be conducted.
• COVID 19 Vaccination Required
• Must reside in Arkansas

Job Responsibilities:

• Call Center - Medicaid calls for the State of Arkansas - This includes the resolution of customer/client requests including research, referrals, policy reviews, documentation and follow-up in accordance with established policy/procedures
• Communicate effectively with customers and/or recipients
• Learn new computers programs (with training)
• Maintain professionalism with difficult clients
• Ability to problem solve, prioritize with strong time management skills
• Maintain confidentiality

Job Types: Full-time, Temporary

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Application Question(s):

• Only Arkansas residents are eligible for this position. Do you live in Arkansas?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 3 years (Required)

Language:

• fluent Spanish and English (Required)

Work Location: Remote