The Director assumes 24/7 leadership responsibility for the divisions clinical and administrative departments assigned. The director is responsible for the development of patient care programs, policies, and procedures. The director will participate with administration, management, medical staff, clinical leaders and frontline employees in the decision making structures and processes. The director will implement an effective, ongoing program to measure, assess, and improve the reliability and quality of care delivered to patients. The director is responsible for budgeting and managing supplies, equipment, and personnel in the division. The director will ensure that division staff has sufficient information to comply with corporate compliance program.

Position Qualifications:

General Responsibilities

1. 1. Demonstrates effective communication and relationship building skills (e.g., effective communication, relationship management, influence of behaviors, ability to work with diversity, shared decision making, community involvement, and medical staff relationships,
   2. Demonstrates knowledge of the healthcare environment (e.g., clinical practice knowledge, patient care delivery models, work design knowledge, healthcare economics, healthcare policy, governance, evidencebased practice, outcome measurement, patient safety, utilization / case management, quality improvement, metrics, and risk management).
   3. Employs leadership skills (e.g., foundational thinking, personal journey, uses systems thinking, succession planning and change management).
   4. Demonstrates professionalism (e.g., personal and career accountability, career planning, ethics, practices evidencebased clinical and management, advocates for the clinical enterprise and for clinical practice, and active membership in professional associations).
   5. Applies business skills (e.g., understanding of healthcare finances, human resource management and development, strategic management, marketing, and information management and technology).
2. Attitude - Provides highest quality service and meeting customers' needs with utmost kindness, care, compassion, courtesy, empathy, respect and friendliness. Always acknowledges and serves customers with a friendly, open smile and direct eye contact.
3. Appearance - Takes pride in personal appearance, the facility and its surroundings.
4. Commitment to Coworkers - Recognizes we are linked to one another by a common purpose; serving our patients and our community, that we are team members with our physicians and co-workers, and that we each deserve respect and support.
5. Communication - Listens attentively to our customers to fully understand needs. Pays close attention to both verbal and non-verbal communication. Is committed to exceeding customers' expectations and providing more than what is expected.
6. Customer Waiting - Provides prompt service, keeps customers informed regarding the time in which the service will be performed and makes customers comfortable while they are waiting.
7. Privacy – Maintains customer privacy and confidentiality
8. Responsiveness - Acknowledges every approaching patient or family member. Responds in a way that demonstrates the care, courtesy and respect our customers deserve.
9. Safety Awareness - Ensures an accident-free environment. Establishes, promotes and monitors a proactive innovative approach to enhance hospital and patient safety. Adheres to and ensures compliance with Joint commission Patient Safety Goals and hospital safety policies.
10. Sense of Ownership - Demonstrates a sense of ownership in their job, takes pride in what they do, and how they do it. Accepts responsibility for and is in control of the job that needs to be done
11. Team Member is accountable for areas of responsibility meeting regulatory requirements including but not limited to maintaining annual TB testing, completing annual mandatories (ALC and competency), and maintaining current registration/certification/licensures as appropriate to position requirements.