Summary

Manages and operates a retail store and donation processing center to provide exceptional customer service through the efficient management of store associates, donations, processing, stock rotation and sales. Properly maintains the appearance of the facility and merchandise to encourage shoppers in support of our mission related services.

Essential Duties and Responsibilities

• Delivers ACE (Amazing Customer Experience) to all internal and external customers.
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
• Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team members feel respected, accepted, and included.
• Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back, Sort)
• Maintains responsibility of level 1 classified retail location or a boutique store location.
• Maintains the store budget to include sales, payroll, and expense to revenue.
• Leads retail store team; see Supervisory Responsibilities below.
• Trains team members as they are on boarded. Ensures that a positive example is set for all team members.
• Recognizes when team members need coaching and provides immediate coaching when applicable.
• Actively and effectively supports team members through their growth and development.
• Issue refunds and resolves customer concerns.
• Leverages actionable data to make decisions.
• Identifies opportunities and recommendations for continuous improvement of assigned store location.
• Obtains and maintains forklift and walk-behind stacker certification.
• Obtains and maintains first-aid / CPR / BBP certification.
• Performs all administrative and clerical duties including but not limited to completing opening/closing duties, making bank deposits, and securing the building in accordance with established guidelines.
• Ensures compliance with established safety, security, sales, money handling (as applicable), and record keeping procedures and practices.
• Verifies that the quality and quantity of merchandise is adequate to obtain sales and production standards.
• Coordinates shipments and adjusts merchandise categories and production schedules as needed.
• Coordinates transportation shipments and reporting daily.
• Ensures merchandise is priced in accordance with established standards for retail stores as applicable.
• Optimize floor space based on product flow to ensure efficient production.
• Performs other job-related tasks as assigned.
• Assists Truck Drivers and other agency personnel in performance of their duties.
• Must be able to work flexible hours, available to open and/or close assigned retail location as required, make bank deposits, and secure building to ensure success of the operation.
• Occasional travel is required for business related activities.
• Must be able to respond to emergencies at any time as needed.

Supervisory Responsibilities

• Carries out supervisory responsibilities in accordance with the agency's policies and procedures.
• Directly supervises the assigned team, program participants, volunteers, and community service participants; performs work of subordinates as needed.
• Responsibilities include interviewing, hiring, and developing team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; maintaining a safe work environment; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to:

• Read, analyze, and interpret general business periodicals, professional journals, or sales reports.
• Effectively write reports.
• Effectively present information and respond to questions from customers, managers, and team members using tact, courtesy, and cooperativeness. Carries out supervisory responsibilities in accordance with the agency's policies and procedures.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Compute rate, ratio, and percent.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Multi-task effectively; be able to adjust to frequent changes, delays, or unexpected events; be flexible and/or adaptable as work requirements change.
• Deal with a few abstract and concrete variables, exercising judgment, resourcefulness, ingenuity and initiative.
• Exercise discretion while managing confidential information.
• Operate a Windows based computer, Android or iOS based mobile devices.
• Must have experience and sound working knowledge of material handling equipment and computers to include Microsoft Office programs (Outlook, Office, Excel), data based programs and internet.
• Work effectively in a team-based environment; interact professionally with customers and a highly diverse team member base on a regular and routine basis.
• Obtain and maintain Forklift/Stacker and CPR/First Aid certifications.
• Maintain a valid driver's license, access to reliable transportation at all times and automobile insurance acceptable to Goodwill's liability insurance provider.
• Carries out supervisory responsibilities in accordance with the agency's policies and procedures.

Education and Experience

Associate degree (A.A.) or equivalent from a two-year college or technical school in Business or related field and four years of retail experience progressive managerial responsibility; or equivalent combination of education andexperience.

Physical Demands

While performing the duties of this job, the employee uses hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to sit, climb or balance, or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or lift and/or move over 50 pounds. Specific vision abilities required by this job include close vision, color vision, and depth perception.

Work Environment

While performing the duties of this job, the employee occasionally works in adverse weather conditions. Employee may be exposed to dust, odors, extreme cold or heat. The noise level in the work environment is usually, moderate.