Residential 2nd Shift Coordinator

*WestBridge is currently offering a sign-on bonus for all clinical positions!*

Reports to:
Residential Director

Schedule: 2nd Shift 2:30-10:30pm, Monday-Friday with 1 weekend/month

About Us:
WestBridge is a family founded non-profit organization based in Manchester, NH. We provide evidence-based integrated treatment for individuals and families living with mental illness and co-occurring substance use disorders. Men come from all over the country for our specialized treatment and we fully integrate both family and community into every stage of the treatment process. We provide an effective healing atmosphere for our participants and fully support them through their journey of recovery. For dually diagnosed men over 18 and their families, our programs provide more than treatment, they provide hope.

Core Company Values:
Communication, Relationships, Individuality, Family, Community, Strength, Evidence, Integration, and Recovery.

Summary Job Description:
The Residential Shift Coordinator supervises and oversees WestBridge operations during the hours of 2:30pm and 10:30pm. The Residential 2nd Shift Coordinator works in conjunction with the Residential and Clinical Director to provide overall clinical leadership and responsibility for monitoring participant treatment, rehabilitation, and support services provided by the Residential team, as well as supports the supervision, education, and training of other team members. The Residential 2nd Shift Coordinator works to ensure the care and safety of participants, and staff adherence to WestBridge policies and procedures. The residential program provides assistance to individuals to maximize their recovery, ensure consumer-directed goal setting, assist the individual served to gain hope and a sense of empowerment, and provide assistance in helping the individuals served become respected and valued members of their family and community.

Primary Duties:

✔ Customer Service Skills

• Models a positive, hopeful corporate culture that supports the WestBridge mission.
• Participates in open, direct, solution-focused communications with participants, families, and team members.

✔ Daily management of the facility and program

• Collaborates with Residential Director to support license requirements for the residential program.
• Monitor the building and grounds for any safety concerns.
• Ensure the workplace complies with health and safety regulations by conducting regular inspections, identifying potential hazards, and implementing measures to reduce risk.
• Management of weather emergencies and emergency preparedness.
• Maintains compliance with local, state and federal regulations, including but not limited to HIPAA and 42 CFR part I.

✔ Daily management of the clinical environment

• Upholds the modified-therapeutic community principles, serves as a role model and demonstrates accountability to the residential program.
• Clinical duties are based on scope of practice and experience; they could include but are not limited to assessment, individual and group counseling, Family Education and Support (FES), clinical updates, and case management for individuals and their families.
• Facilitates change of shift to ensure smooth running of the program.
• Acts as a liaison to ensure communication, consistency and collaboration across all shifts.
• Monitors 2nd Shift staff to ensure they are completing all required tasks. Provide staff with coaching and feedback.
• Oversees the implementation of resident treatment plans, behavioral interventions, and crisis protocols on 2nd shift.
• Responds to emergencies, escalated situations, and staff requests for guidance. Make judgment calls regarding contacting on-call clinician, emergency services, etc.
• Models appropriate crisis de-escalation techniques and provide coaching for staff on therapeutic approaches for working with participants.
• Review staff documentation related to the 2nd shift. Ensure incident reports are thorough and timely.
• Attends Individual Supervision as identified (weekly/bi-weekly/monthly), Group Supervision monthly on Wednesday, and Leadership Practice bi-monthly on Wednesday.
• Participates in all meetings associated with 2nd shift operations, staffing, and quality assurance as needed.

✔ Daily supervision of staff

• Works collaboratively with the Residential Director to plan, implement and manage staffing to ensure required level of service to participants.
• Monitors staff training and orientation on 2nd shift while ensuring that administrative supervision, and staff evaluations are completed on time.
• Monitors the progress of tasks, ensuring accurate, efficient, and timely completion.
• Lead staff to understand and cooperatively undertake actions to meet individual and family’s needs that are strength based and family focused.
• Communicate with the management team, providing updates on 2nd shift progress and discussing any issues or concerns.

✔ Schedule is Mon-Friday 2nd shift, with one rotating weekend/month.

✔ Collaborates with the team for holiday coverage.

✔ Performs other duties as assigned.

Position Requirements:

• Bachelor’s degree in counseling, social work, or related field preferred.
• 2 years experience working in a residential setting.
• Strong leadership skills including adaptability, communication, decision-making, problem-solving, and conflict-resolution skills.
• Effective organizational and planning skills with attention to detail and follow through.
• Computer skills including but not limited to: Internet access, email systems, word processing, report writing and spreadsheet applications necessary to generate appropriate reports allocated to the position of 2nd Shift Residential Coordinator.
• Skill in working and communicating with others as part of a transdisciplinary team.
• Knowledge of state and federal rules and regulations governing residential treatment facilities and confidentiality.
• Demonstrates a high standard of professional conduct and ethical behavior that will enhance the quality of care and encourage positive interactions among staff.
• Must have an appropriate motor vehicle to perform duties.
• Valid drivers’ license and appropriate vehicle insurance coverage of: 100,000 bodily injury per person/300,000 bodily injury per accident/100,000 property damage.
• Regular and reliable attendance is required.
• Successful pre-employment drug testing with negative results.

Our Excellent Benefits Include:

• Generous paid time-off which includes 3 weeks of vacation per year to start plus 5 sick days, 7 holidays, 1 personal day, and 1 volunteer day (pro-rated based on start date).
• Harvard Pilgrim HMO medical insurance
• Ameritas dental insurance
• Delta vision insurance
• For anyone eligible to participate in a Health Savings Account, Westbridge will contribute $116.67 per month for single coverage and $233.34 per month for family coverage.
• Basic Short-Term Disability and Long-Term Disability 100% covered by Westbridge.
• $50,000 of basic Life Insurance 100% covered by Westbridge.
• An annual Staff Development fund in which Westbridge will pay up to $1,000 towards job-related continuing education costs, training programs, and professional conferences.
• One professional membership and one professional licensure per year paid fully by Westbridge.
• A Wellness Reimbursement of up to $200 your first year of employment for qualified personal wellness initiatives, including gym memberships, healthy meal kit delivery services, and more!
• Empower 401(k) available for employee contribution after 60 days of employment plus a 50% employer match after one year of service, toward up to 10% of the employee contribution.

WestBridge does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Evening shift
• Rotating weekends

Education:

• Bachelor's (Preferred)

Work Location: In person