The IT Project Manager is responsible for coordinating all activities regarding hardware, networking, storage, and servers in the Agency. Key functions include IT Help Desk and User Support, Network Engineering, Projects, Initiatives, and IT Administration duties. Additional responsibilities include contracting services, equipment refresh, scheduling, and taking responsibility for all areas of providing network support, including performing changes, configuration, support, and operations.

ESSENTIAL FUNCTIONS:

· Network Engineering duties including

§ Cradlepoint support and maintenance

§ WiFi design, support, security and troubleshooting;

§ In-bus connectivity design, upgrades and troubleshooting

§ Manage server backups and Disaster Recovery planning

§ Manage and improve Active Directory design and maintenance

§ CyberSecurity methodology, testing and implementation

§ Deploy hardware, including servers, workstations, switches, UPSs, and routers

§ Provide assistance in finding potential problems with network architecture/design

§ Perform analysis and monitoring of network availability and performance over expectations; carry out performance tuning and assist in troubleshooting network issues; make network performance reports and statistics available

§ Network infrastructure design; support and troubleshooting

§ Conduct network modeling and analysis to construct a reliable, high-performance integrated network

§ Server hardware support, maintenance and upgrades

§ Program routers, switches, and other network hardware

§ Configure and maintain DNS servers

§ Maintain firewall integrity and manage security events related to potential attacks

§ Manage owned domain name

§ Manage support and upgrade ShoreTel VOIP and call recording systems

§ Manage, support and perform Hyper-V and server upgrades as required

§ Support of O365 software environment

§ Building access network and server management for all sites

§ Maintain and support video surveillance systems for all sites

§ Support LOB software and hardware solutions from various vendors

· IT Projects & Initiatives including

§ Trapeze, TripSpark passenger counter implementation;

§ Stop annunciator upgrades and implementation

§ Hanover Displays in bus and Transit Center customer signage systems

§ Biometrics and single-sign-on for network resources

§ Offsite data repository for redundant backups

§ ShoreTel Mitel phone system upgrades and enhancements

§ Bus security NVR enhancements

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

Bachelor’s Degree or equivalent experience in Information Technology, Computer Science, or related field required. Minimum 5 years’ experience in information technology management, preferably in a public agency or similar environment.

• Certifications in Extreme Networks, VMWare, Microsoft, NetSkope (SASE), and Cybersecurity are desired.
• Experience with Trapeze; Streets; Sage/MAS 100; TimeForce/UKG; Dossier; FleetWatch; O365; Teamvier desired

· IT system development requirements, analysis, design, build, testing, implementation, and support

Job Type: Full-time

Pay: $75,491.00 - $117,105.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Weekends as needed

Ability to Relocate:

• Painesville, OH 44077: Relocate before starting work (Required)

Work Location: In person