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Lead an engaged team through a period of growth to sustain new levels of experience quality in a deeply invested and active member community! The Member Experience Director is responsible for the overall management of the Membership department, including the supervision of the Member Experience Specialists and Member Experience Associates. The Member Experience Director is responsible for ensuring that all membership policies and procedures are implemented appropriately, that the JCC's CRM is used to its fullest potential, including that member data is captured, analyzed, and utilized to improve outcomes. The Director is also responsible for developing and implementing new programs and initiatives to increase membership, improve engagement, and improve the member experience.
This person is responsible for being fully knowledgeable about the center and its programs/services, delivering best-in-class customer experience for all. They must exemplify professionalism and ensure we adhere to the mission of the JCC.
This is a full-time position with a base salary of $70,000 before bonuses.
Principle Responsibilities:
$70,000
The JCC of Stamford is a cultural, educational, and recreational center, offering exceptional programs, classes and special events designed to enrich the mind, body and spirit. We are driven by Jewish Traditions, culture, and heritage.
Full Time
$130k-196k (estimate)
06/04/2024
08/07/2024
The job skills required for Member Experience Director include Customer Service, Leadership, Initiative, Building Relationships, Microsoft Office, CRM, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Experience Director. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Experience Director. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Experience Director positions, which can be used as a reference in future career path planning. As a Member Experience Director, it can be promoted into senior positions as an Education Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Experience Director. You can explore the career advancement for a Member Experience Director below and select your interested title to get hiring information.