We are currently seeking a Family Support Partner to join our team.

High Fidelity Wraparound (HFW) is team-based, collaborative process for helping children and youth with special mental health needs and their families identify and use their strengths and community resources.

The Family Support Partner utilizes their experience of raising a child with severe emotional and/or behavioral health challenges to assist parents with similar challenges. This provides an empathetic link to the parent through which the Family Support Partner supports and extends the work of the HFW facilitator to ensure the phases and activities, principles and theory of change are accomplished and provides direct services to the parents to better ensure an individualized approach.

WHO You’ll Be Working For:

Pinebrook Family Answers is a prominent nonprofit agency and a leader in providing behavioral health services across northeast Pennsylvania. Notably, Pinebrook has been recognized as one of Lehigh Valley’s Best Places to Work. As one of the few certified Trauma-Informed Agencies in the region, Pinebrook Family Answers is committed to meaningful work and deeply invested in the well-being of our clients, staff, and communities.

WHAT You’ll Do as a Family Support Partner:

• Successfully complete the Youth and Family Training Institute of Pennsylvania’s credentialing process within 12 months.
• Provide peer support to parents and caregivers.
• Familiarize new caregivers with Pinebrook Family Answers and the High Fidelity Wraparound (HFW) program.
• Help families understand the roles of different team members in developing and implementing individualized plans.
• Share personal and professional experiences to meet families’ needs.
• Advocate for the “parent voice” and perspective in routine operations and initiative development.
• Offer consultation and training to staff on effective parent-professional partnerships.
• Regularly communicate with the team, sharing family stories, culture, strengths, concerns, and needs.
• Maintain timely and professional documentation according to HFW credentialing standards.

WHY You’ll Love Working With Us:

• Trauma-Informed Approach: At Pinebrook Family Answers, we prioritize the emotional, physical, and cultural safety of our staff. Our agency is committed to providing a trauma-informed environment where trustworthiness, choice, collaboration, and empowerment are central.
• Work-Life Balance: We value staff wellness and strive to maintain a healthy work-life balance. Expect flexibility, supportive colleagues, and manageable caseloads. Our agency also promotes mindfulness initiatives, and you’ll receive consistent, strengths-based supervision.
• Generous Benefits Package: As part of our team, you’ll enjoy a comprehensive benefits package, including health insurance, a 401(b) with matching, paid holidays, vacation and sick time, and wellness days.
• Investing in Your Professional Growth: We care about your professional future. Pinebrook provides opportunities for advancement, unique experiences, and specialized training to enhance your professional repertoire.
• Be an Agent of Change: Join us in making a difference! Pinebrook staff can actively participate in meaningful agency and systems change through our Trauma-Informed Care Committee (T.I.K.I.), our Inclusion, Diversity, Equity, and Allyship Initiative (I.D.E.A.), and other advocacy events and fundraisers. Your voice matters!

APPLYING IS EASY AS 1..2..3!

1. Before you apply, please make sure you understand the minimum requirements for this position:

• Lived Experience: Must be a parent or legal caregiver of a child who has received mental health services. The child must now be over 18 years of age.
• Personality and Engagement: Requires an outgoing personality. Ability to engage with people from different cultures, ages, and backgrounds.
• Systems Experience: Must have experience with various systems, including schools, mental health agencies, child welfare, juvenile justice, and health care.
• Community Knowledge: Possess extensive knowledge of community resources and the ability to engage with them.

2. Choose Your Preferred Submission Method:

• Indeed
• Visit Employment Opportunities - Pinebrook Family Answers (pbfalv.org)

3. Interview Process:

• Applicants may participate in phone, virtual, or in-person interviews as agreed upon by the applicant and the hiring manager.
• We strive to accommodate your schedule.

Thank you for considering this position! We look forward to hearing from you soon!

Pinebrook Family Answers is committed to Equal Opportunity and proudly supports the LGBTQIA community. Our agency upholds a robust Non-Discrimination policy, which you can find on our website.

Job Type: Full-time

Pay: $16.00 per hour

Application Question(s):

• Are you a parent or a legal guardian of someone who has life experience of raising children a child with severe emotional behavior challenges? Please explain.
• Are you able to work a flexible schedule?

Education:

• High school or equivalent (Required)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person