Wurzak Hotel Group is looking for an experienced detail oriented Front Desk Supervisor to support the Guest Services department at our gorgeous property, Element Valley Forge. This position will be responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. Ideal candidates will be driven and focused on driving guest satisfaction and leading and developing our associates. The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist in the interviewing and strong performance supervision of front office associates.
• Ongoing review of staff to ensure adherence to established policies and procedures
• Process check-in and check-out, verify billing, create reservations, and process special requests
• Knowledge of hotel property, local attractions to assist guests.
• Establish and maintain open collaborative relationships with direct reports, and management throughout the hotel
• Compliance with Federal & State Labor laws
• Ensure that all complaints regarding service and/or accommodations are investigated and resolves
• Monitor budgets and payroll records and review financial transactions to ensure appropriateness
• Ongoing analysis of processes for continuous improvement/efficiency
• Coach and support from the office team to effectively manage occupancy, guest service, and controllable expenses
• Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results
• Balance cost controls with exceptional guest service and associate satisfaction
• Maintain STRICT key controls and safety and security standards.
• Other duties as assigned

Qualifications

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience

• Two year college degree or equivalent hospitality experience
• Strong Leader 
• Superior interpersonal and customer service skills
• Reliable with the ability to multi-task and work under pressure
• Excellent verbal and written communication skills
• Intermediate to advanced computer skills
• Must be willing to work varied hours including nights, weekends and holidays

Compensation and Benefits

• Competitive Salary
• Paid Time Off
• Medical, Dental, Vision health insurance
• Robust supplemental insurance for Life, AD&D, Pets, legal and more
• Wellness programs for mental, physical, and financial wellness
• Hotel and travel discounts
• Generous retirement/401k benefits
• Education and professional development

Wurzark Hotel Groupis an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.