Enhance visitor experience and engagement at Plymouth’s Old Town Hall by providing exceptional customer service, informative guidance, and assistance to the public during open hours.

• Provide exceptional customer service to internal and external customers in a manner that inspires professionalism, strong communication, team building and alignment with city values. 

• Responsible for opening and closing the building including setting and arming alarm, ensuring building is clean, orderly and ready for the public.

• Maintain knowledge of collections on display and educate the public about Plymouth history.

• Assist public in accessing and researching materials in the collections and archives.

• Provide reference services, answer inquiries, and guide visitors in using resources effectively.

• Assist with general office work such as data entry, phones, email, etc.

• Develop and facilitate public programing for a wide range of audiences. 

• Work on special projects related to either operations of the building or the collections.

• Work with computer programs to ensure museum collections are properly documented.

• Provide general administrative support and back-up to other staff as needed.

• Perform other duties as assigned.

Minimum Qualifications

• Bachelor’s degree in history, art history, English, or a related field.

• A valid Class D driver’s license with satisfactory driving record.

Desired Qualifications

• Previous experience working with the public, preferably in a museum setting.

• Demonstrated flexibility, hospitality, and excellent interpersonal skills.

PHYSICAL REQUIREMENTS

• This position very frequently requires reaching (extending hands and arms in any direction), handling objects (grasping, turning), sitting and stationary desk work with neck bent forward and repetitive hand motion. 
• The employee will handle and carry items such as museum collections items. 

• This position requires working indoors and indoors and driving city vehicle or personal vehicle to perform essential functions.