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JOB TITLE: Customer Support Specialist POSITION TYPE: Full Time
FLSA STATUS: Non-Exempt WORK WEEK: Tuesday - Saturday
WORK LOCATION: Remote SHIFT HOURS: TUES - FRI 12PM TO 9PM, SAT 9:30AM TO 6PM (EST)
DEPARTMENT: Operations OPENINGS: 1 Position
REPORTS TO: Operations Supervisor
**********Candidates from Connecticut only*******
SUMMARY
The Customer Support Specialist (CSS) requires outstanding customer service skills, excellent communication with internal and external stakeholders, attention to detail and a proactive approach to seamless service delivery to our customers. The CSS will provide daily support in the Contact Center, coordinating service for our clients and their customers. The CSS will sell and reinforce the PeriShip competitive value proposition in every interaction with shippers, recipients and partners as required. The candidate chosen will be required to train onsite in our Branford, CT office before working fully remote.
ESSENTIAL DUTIES
EDUCATION/EXPERIENCE
DESIRED CHARACTERISTICS
PHYSICAL REQUIREMENTS
BENEFITS
PeriShip provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Full Time
$54k-73k (estimate)
03/05/2024
05/14/2024
periship.com
Branford, CT
50 - 100
The job skills required for Customer Support Specialist (Remote: CT)) include Customer Service, Microsoft Office, Life Insurance, Organizational Skills, Customer Support, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist (Remote: CT)). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist (Remote: CT)). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist (Remote: CT)) positions, which can be used as a reference in future career path planning. As a Customer Support Specialist (Remote: CT)), it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist (Remote: CT)). You can explore the career advancement for a Customer Support Specialist (Remote: CT)) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.