Director of Student Account Services

Director of Student Account Services

Director of Student Account Services to lead a critical function supporting the financial experience of students across the institution. This role oversees student accounts, billing, receivables, and financial compliance while partnering across departments to ensure a seamless and student-centered process.

About the Role

As the Director, you will oversee all aspects of Student Account Services, including billing, collections, cashiering, and financial aid application to student accounts. You’ll play a key leadership role in ensuring compliance with federal and state regulations while driving operational efficiency and an excellent student experience.

Key Responsibilities

• Lead and manage student accounts, receivables, and cashiering functions
• Oversee billing processes, payment plans, refunds, and collections
• Ensure compliance with FERPA, Title IV, and other federal/state regulations
• Partner closely with Financial Aid, Registrar, and other departments
• Manage and develop staff in a high-volume, student-facing environment
• Review financial reports, reconcile accounts, and ensure accuracy of transactions
• Oversee 1098-T reporting and student account audits
• Identify and implement process improvements and automation opportunities
• Support a student-centered approach, including handling complex financial situations

What We’re Looking For

• Bachelor’s degree in Business, Finance, or related field
• 5 years of experience in student accounts or higher education finance
• Leadership experience in a financial or customer service environment
• Strong knowledge of FERPA, financial aid regulations, and compliance requirements
• Experience with systems such as Banner (Ellucian), ECSI, and Touchnet or Nelnet
• Advanced Excel skills (Pivot Tables, VLOOKUP, etc.)
• Strong analytical, problem-solving, and communication skills
• Ability to collaborate across departments and lead through complex challenges

Why Join

This is an opportunity to make a direct impact on the student experience while leading a vital financial function within a collaborative university environment. You’ll have the ability to shape processes, develop teams, and contribute to institutional success.