Systems Integration & APIs Engineer

Our client Dragonfly Internet is a startup Telecommunications company all about empowering rural communities with faster, more reliable internet services. As a local provider, we understand the importance of staying connected, whether you're streaming, working, or simply browsing. With cutting-edge fixed wireless technology and fiber-fast speeds, we’re here to help you soar beyond slow, unreliable internet.

Position Overview

We are seeking a highly capable Systems Integration & APIs Engineer to support our growing fiber and broadband operations. This role is responsible for administering and optimizing critical business systems, including billing, inventory, and accounting platforms, while designing and maintaining integrations that enable seamless data flow across the organization.

Key Responsibilities

• Administer, maintain, and optimize core ISP systems, including billing platforms, provisioning systems, inventory management, and accounting software
• Design, build, and manage API integrations between internal systems, network platforms, and third-party applications
• Develop and maintain integrations with OSS/BSS systems, mapping network data, customer data, and financial data across platforms
• Evaluate, implement, and integrate new tools, systems, and databases as business needs evolve
• Ensure data accuracy, consistency, and integrity across all systems and integrations
• Automate workflows to reduce manual processes and improve operational efficiency
• Monitor system performance and proactively troubleshoot issues related to integrations and data flows
• Lead system implementation projects, including new system rollouts, upgrades, and migrations
• Oversee system rollouts, including planning, coordination, testing, and post-deployment support
• Develop and deliver training for internal teams on new systems, integrations, and process changes
• Create and maintain comprehensive documentation for system architecture, integrations, and processes
• Collaborate cross-functionally with network engineering, finance, operations, and customer support teams
• Establish and enforce best practices for system security, access control, and data governance

Requirements

• Bachelor’s degree in Information Systems, Computer Science, or related field, or equivalent experience
• 3–7 years of experience in systems administration, systems engineering, or a similar role
• Strong experience with RESTful APIs, webhooks, and system-to-system integrations
• Experience integrating billing, inventory, and accounting platforms (e.g., QuickBooks, NetSuite, or similar)
• Familiarity with ISP systems such as billing platforms, provisioning systems, or network management tools (SONAR, GAIIA, Calix, and/or Tarana TCS is a plus)
• Experience with databases, data mapping, and ETL processes (SQL preferred)
• Proficiency in scripting or automation tools (e.g., Python, PowerShell, or similar)
• Experience working with cloud-based platforms and SaaS applications
• Strong troubleshooting and problem-solving skills
• Ability to communicate effectively with both technical and non-technical stakeholders

Preferred Requirements

• Experience in a fiber, broadband, or telecommunications environment
• Familiarity with OSS/BSS architecture and network provisioning workflows
• Experience with integration or middleware platforms (e.g., Zapier, MuleSoft, or similar)
• Understanding of service activation, ticketing systems, and customer lifecycle in an ISP environment
• Experience with reporting, analytics, and business intelligence tools

Key Competencies

• Detail-oriented with a strong focus on data integrity
• Process-driven with an emphasis on automation and scalability
• Strong ownership and accountability
• Ability to manage multiple projects and priorities in a fast-paced environment
• Continuous improvement mindset

What Success Looks Like

• Seamless integration between billing, provisioning, inventory, and accounting systems
• Efficient onboarding and integration of new tools and databases as the business grows
• Successful system rollouts with high user adoption and minimal disruption
• Well-trained teams that effectively utilize systems and processes
• Reduced manual processes and improved operational efficiency
• Accurate, reliable data supporting business decisions