Counter Associate

Counter Associate – ZIPS Cleaners

The Counter Associate is responsible for providing outstanding customer service while assisting customers with garment drop-off, pickup, and payment transactions. This role serves as the primary point of contact for customers, ensuring a positive experience through friendly interactions, accurate order processing, and attention to detail. The Counter Associate helps maintain an organized front counter area and supports store operations in a fast-paced environment.

Key Responsibilities:

• Greet customers and provide friendly, professional service.
• Process garment drop-offs and pickups accurately.
• Enter customer and order information into the point-of-sale system.
• Handle cash, credit card, and other payment transactions.
• Answer customer questions regarding services, pricing, and order status.
• Inspect garments and communicate special instructions when needed.
• Maintain a clean, organized, and welcoming customer service area.
• Assist with store operations and other duties as assigned.

Qualifications:

• Previous customer service or retail experience preferred but not required.
• Strong communication and interpersonal skills.
• Basic computer and cash-handling skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Reliable attendance and a positive, team-oriented attitude.
• Ability to stand for extended periods and perform light lifting as needed.