What are the responsibilities and job description for the Customer Service - Front Counter position at ZIPS Cleaners?
ZIPS Cleaners is seeking a friendly, reliable, and customer-focused Customer Service Associate – Front Counter to join our team. This role is ideal for candidates who enjoy working with people, thrive in a fast-paced environment, and want an opportunity to grow within a well-established, customer-first business.
Whether you are new to retail customer service or bring prior front counter or leadership experience, we encourage you to apply. Training is provided, and opportunities for advancement are available for high performers.
DUTIES AND RESPONSIBILITIES:
- Greet customers warmly and create a positive first impression
- Check garments in for dry cleaning, laundry, or alterations and accurately check them out when completed
- Process customer transactions using a point-of-sale system (cash and credit)
- Ensure customer questions or concerns are handled promptly, professionally, and courteously
- Maintain accuracy when handling garments, tickets, and payments
- Support daily front counter operations and help keep the work area clean and organized
- Promote sales initiatives, new services, and company programs as needed
- For experienced candidates: assist with guiding teammates, staying on task during shifts, and supporting smooth front counter operations
IDEAL CANDIDATE WILL HAVE:
- Enjoy working directly with customers
- Can think on your feet and stay calm in busy situations
- Are dependable, punctual, and take pride in your work
- Are open to learning new systems and processes
- Want an opportunity to grow into increased responsibility over time
- Customer service or retail experience (preferred, not required)
- Experience using a point-of-sale system and handling cash/credit transactions
- Strong communication and interpersonal skills
- Attention to detail and ability to multitask
- Basic computer skills
- Reliable transportation
- Ability to work a flexible schedule, including some weekends
- Ability to stand for up to 6 hours and lift up to 20 pounds
- Must be 18 years or older
WHY JOIN ZIPS CLEANERS
- Stable, customer-focused business with a strong local reputation
- Supportive team environment
- Training provided
- Opportunities to grow into Lead or Management roles
Pay: $15.00 - $17.00 per hour
Benefits:
- Paid training
Work Location: In person
Salary : $15 - $17