HVAC Counter Sales Associate

The HVAC Counter Sales Associate increases sales and customer satisfaction by efficiently and courteously assisting walk-in and telephone customers with the selection and acquisition of needed HVAC products. This role applies technical product knowledge to satisfy customer needs and build lasting relationships.

Order Fulfillment & Inventory

• Pull, fill, pack, and set up orders for delivery or pickup; determine order status at any given time
• Follow all special instructions pertaining to individual orders; retrieve orders from the warehouse quickly and accurately
• Receive shipments, log into inventory, and maintain inventory accuracy through regular audits
• Process returns accurately

Customer Service & Sales

• Service counter and phone customers by taking and accurately entering orders, giving priority to regular accounts
• Use electronic and published catalogs to provide product, pricing, and availability information
• Solve or quickly escalate customer problems; follow company pricing and credit guidelines
• Meet and greet all customers at the point of sale with service, respect, and knowledge

Product & Industry Knowledge

• Advise and actively upsell customers on complementary products; convert requests to stocked brands where appropriate
• Demonstrate comprehensive product and industry knowledge; articulate the company's competitive advantage
• Learn and demonstrate competence in the features, functionality, and appropriate application of all product lines
• Analyze customer needs to determine if they can be helped at the counter or should be escalated to the next level of service

Teamwork & Standards

• Build and maintain customer and team relationships; adjust approach for different customer types
• Keep and maintain a neat, organized counter area and product displays
• Accurately and carefully follow established procedures; ensure high-quality, error-free work output
• Adhere to the rules and regulations set forth in the Employee Handbook
• Other duties as assigned

Summary

• High school diploma or GED required
• Willingness to learn; product/applications and wholesale distribution experience preferred
• Ability to lift up to 75 lbs. and stand for up to 8 hours daily
• Frequent stooping, squatting, stretching, bending, and lifting required to reach inventory items
• Able to work in indoor and outdoor environments, including heat/cold, wet/humid, and dry/arid conditions

Eligible to enroll on the 1st of the month following 45 days of employment:

* Free Surgery & Imaging and Free Medications programs are subject to eligibility and program terms.

Salary : $18 - $27