What are the responsibilities and job description for the Assistant Manager position at Zales Jewelers?
Company Description Zales Jewelers is a contemporary jewelry retailer dedicated to helping customers express their personal style every day, not just on special occasions. From earrings to anklets, the brand offers a wide range of pieces designed to make a statement and highlight what matters most to each individual. Zales encourages customers to play with what’s precious, explore trends, and discover jewelry that reflects their unique look. Team members help create welcoming, inspiring in-store experiences where customers can find pieces that fit their lifestyle and celebrate their individuality.
Role Description The Assistant Manager role at Zales Jewelers is a full-time, on-site position located in Bronx, NY. This role supports the Store Manager in daily operations, including supervising sales associates, delivering exceptional customer service, and ensuring the store is visually appealing and well-stocked. The Assistant Manager helps drive sales by coaching team members, monitoring key performance metrics, and assisting with merchandising and promotional activities. Day-to-day responsibilities include opening and closing the store, overseeing cash handling and loss prevention procedures, managing scheduling, and resolving customer inquiries or concerns. The role also involves contributing to a positive team culture, supporting training initiatives, and maintaining company standards and policies.
Qualifications
- Experience in retail or customer-facing environments, with a focus on delivering excellent service and building customer relationships.
- Supervisory or leadership experience, including coaching team members, delegating tasks, and supporting performance improvement.
- Basic sales and merchandising skills, including understanding of sales techniques, product presentation, and promotional execution.
- Strong organizational and operational skills, such as managing schedules, handling cash responsibly, and following loss prevention procedures.
- Effective communication and interpersonal skills, with the ability to collaborate in a diverse team environment and interact professionally with customers.
- Ability to work a flexible schedule, including evenings, weekends, and holidays, as required in a retail setting.
- Comfort with point-of-sale systems and basic computer applications; willingness to learn company tools and processes.
- High school diploma or equivalent required; prior jewelry or fashion retail experience is a plus.