Help Desk Support Rep, Team Lead

Founded in 2001, YRCI is a leading professional services firm providing Human Capital, Acquisition Support and Financial Management Services to Government and Commercial customers nationwide. At YRCI, collaborative people and innovative thinking are the driving force behind our growing success. We provide our employees a professional environment in which to find challenging, rewarding work and learning opportunities to allow them to flourish.

Job Title

Help Desk Support Rep, Team Lead

Location

New Orleans, LA US (Primary)

Job Type

Full-time

Position Benefits

As an employee of YRCI working full-time, you are eligible for an attractive benefits package including medical, dental, vision, life, short-term and long-term disability insurance, 401(k) retirement plan with a defined company match, flexible spending accounts, flexible work schedules, tuition and professional development reimbursement programs, 11 paid holidays, paid time off that accrues beginning your first day of work, and a number of supplemental plans. Eligibility begins on YOUR VERY FIRST DAY OF EMPLOYMENT.

Exemption Type

Non-Exempt

Education

High School Diploma

Job Description

• Answer Insurance Help Desk caller in inquiries. 
• Execute batch data entry of multiple employee forms into the applicable client system.
• Record 100% of calls into the incident management system.
• Assist in the resolution of problems and the identification of potential issues and trends.
• Ensure complete client satisfaction and overall project success.
• Assist with and conduct YRCI performance reviews for relevant team members.
• Sign off on YRCI team member timesheets and ensure timesheet compliance.
• Review and approve YRCI team members leave requests.
• Be the face of the YRCI team to the client, ensuring successful operations and delivery of services.

Job Requirements

• Multitask and effectively plan and organize work.
• Strong communication skills.
• Interpret and apply regulatory material.
• Communicate effectively, both orally and in writing.
• Keen attention to detail and effective working in a team environment.
• Experience in a customer-service oriented call center environment is highly desired (but not required).
• Operate on an eight (8) hour workday schedule (core hours, 8AM to 4PM central time) Monday through Friday excluding Federal Holidays.

We employ people who are driven by excellence, committed to integrity, and inspired by opportunities to achieve positive results.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. YRCI is an E-Verify employer. As a contractor and subcontractor, YRCI shall abide by the requirements of 41 CFR §§ 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. No sponsorship is available for this position.