Help Desk Support Representative, Bilingual

Founded in 2001, YRCI is a leading professional services firm providing Human Capital, Acquisition Support and Financial Management Services to Government and Commercial customers nationwide. At YRCI, collaborative people and innovative thinking are the driving force behind our growing success. We provide our employees a professional environment in which to find challenging, rewarding work and learning opportunities to allow them to flourish.

Job Title

Help Desk Support Representative, Bilingual

Location

New Orleans, LA US (Primary)

Job Type

Full-time

Position Benefits

As an employee of YRCI working full-time, you are eligible for an attractive benefits package including medical, dental, vision, life, short-term and long-term disability insurance, 401(k) retirement plan with a defined company match, flexible spending accounts, flexible work schedules, tuition and professional development reimbursement programs, 11 paid holidays, paid time off that accrues beginning your first day of work, and a number of supplemental plans. Eligibility begins on YOUR VERY FIRST DAY OF EMPLOYMENT.

Exemption Type

Non-Exempt

Education

High School Diploma

Job Description

• Answer Insurance Help Desk caller-in inquiries. 
• Operate on an eight (8) hour workday schedule (core hours, 7:30AM to 4PM central time) Monday through Friday excluding Federal Holidays.
• Execute batch data entry of multiple employee forms into the applicable client system.
• Record 100% of calls into the incident management system.
• Assist in the resolution of problems and the identification of potential issues or trends.
• Ensure complete client satisfaction.

Job Requirements

• Must be bilingual, fluent in both English and Spanish.
• Multitask and effectively plan and organize work.
• Strong communication skills.
• Interpret and apply regulatory material.
• Communicate effectively, both orally and in writing.
• Keen attention to detail and effective working in a team environment.
• Experience in a customer-service oriented call center environment is highly desired (but not required).

We employ people who are driven by excellence, committed to integrity, and inspired by opportunities to achieve positive results.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. YRCI is an E-Verify employer. As a contractor and subcontractor, YRCI shall abide by the requirements of 41 CFR §§ 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. No sponsorship is available for this position.