What are the responsibilities and job description for the IT Support Tech position at Yochana?
Healthcare Experience: Minimum of 3 years of experience working in a hospital or healthcare environment is mandatory.
Provide customer facing end-user support that includes:
·Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
·Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
·Perform onsite updates, Configuration changes, or Software installations.
·Provide onsite technical assistance to End Users.
·Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
·Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
•Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
•Troubleshoot client software and basic network connectivity problems .
