Epic Community Connect Program Director

Who We Are

Xtensys, a recently established managed service provider, delivers cutting-edge technology to health systems, starting in NY and expanding beyond. Owned by two industry leaders focused on innovation in rural and community health, we are rapidly growing with several major initiatives underway. We are seeking an experienced Epic Community Connect Program Director, to join our team of 500 and support our exciting journey. We value people and we’re building a culture to match. If you are a collaborative, innovative, and strategic leader, we’d love to talk.

Job Summary

The Xtensys Epic Community Connect Program Director is responsible for our Epic EHR system’s overall community connect program offering to our customers. The Community Connect Program Director understands the technology and business landscape in regard to our customers and aligns systems and services to attract and retain these key customers/relationships. This director provides support and guidance to analysts as they manage the implementation and ongoing services offered to our customers in partnership with other leaders. The program director collaborates with other Xtensys leaders to establish and provide for consistent and standardized deployments and service offerings to maximize operational efficiencies and value.

Key Responsibilities

Responsible for ensuring all community connects projects and practice initiatives are

managed to establish milestones within budget and have outstanding outcomes. This director will partner with key stakeholders and his/her leader to overcome any roadblocks to meet the needs of the business. This will include effective and efficient management of analysts, consultants, and third-party vendor services where applicable. The program director will be responsible for ensuring meetings are provided for, giving updates of key initiatives, areas of concern, and general awareness and direction of the Community Connect program. As well as participating in governance and other IS and business leadership forums to provide program updates, advocate for new customers, and relay information requested.

Functions as a leader within the Application division and a key point of contact for all levels of management. Collaborates with other leaders throughout Xtensys to provide a unified, high-quality, service-oriented program. Aligns resources to ensure Xtensys and its customers’ vision and business strategies will be met, integrating operational and organization processes, applications, and technologies. Will be highly engaged with customers, providing them with an understanding of Xtensys’s Community Connect roadmap, awareness of future updates, and ensuring adoption and training plans are implemented for a seamless transition to new versions and features of the Community Connect system and services.

In This Role, You Will

• Participate as a key member of the Application’s Division management team in
  
  

governance processes of the Xtensys Community Connect program offering

• Collaborate with appropriate resources, facilities, physician leadership, and best
  
  

practice teams to develop and maintain the Community Connect offering to align

with customers’ and Xtensys’ organizational needs.

• Ensure the community connect systems and services are implemented,
  
  

maintained, and advanced in a manner to provide for a high degree of customer satisfaction, which will be measured through customer feedback and regular surveys.

• Partner closely with the technology division and other Xtensys departments to
  
  

ensure connect customer’s SLAs are being met.

• Work closely with Xtensys leadership to provide project management support
  
  

for site adds, moves, and changes within the connect model.

• Partner with Xtensys leaders, including physician and executive leaders, to ensure a consistent approach to community connect offerings aligning with Xtensys’s
  
  

approved business practices.

• Conduct ongoing research and maintains current knowledge of healthcare IT
  
  

industry trends and emerging technologies in anticipation of new software solutions

(including Epic’s Community Connect program) or business processes that should

be considered for the Community Connect program.

• Support the VP of Applications in delivering the community connect vision and
  
  

ongoing project/system implementation via regular written and in-person

communications.

• Document, communicate, and enforce policies for standardizing system in
  
  

partnership with other Xtensys leaders

• Supervise, educates and train staff related to the community connect program.
• Manage the overall development, implementation and oversight of the
  
  

community connect program policies and procedures

• Manage vendor relationships, contracts, and affiliate (connect site) relationships.
• Undertake ad-hoc assignments as required to react quickly and positively to new
  
  

or emergent situations

• Comply with all IS Policies, Procedures and Standards including: Project
  
  

Management tools/methodologies, Network/Systems/Workstation Security,

HIPAA Privacy and Security Regulations associated with Electronic Protected

Health Information (ePHI)

Who You Are & What You’ll Bring

• 7-10 years of experience in healthcare application experience.
• Five or more years in an IT management position with responsibility for
• Community Connect.
• Robust experience with multiple software applications, systems analysis/design,
  
  

Integration/design, or web applications/design.

• Robust issue tracking and resolution skills
• Strong ability to prioritize, organize, and assess work in order to meet
  
  

aggressive deadlines and to cope in a fast-paced environment.

• Experience developing presentations for project work.
• Strong ability to work well in a diverse, multi-disciplinary team and
  
  

successfully interact with others at all levels of the organization, including

remote teams.

• Solid skills in documenting and analyzing business process & proven problem-solving skills.
• Excellent interpersonal, written and oral communication skills, and effective
  
  

presentation skills

• Ability to plan and facilitate meetings with diverse participants.
• Ability to maintain a professional attitude and demeanor in both normal and
  
  

pressure situations & manage ambiguity.

Education/Certifications

• Bachelor’s degree or equivalent relevant certification in Healthcare, Business
  
  

Management or Information Systems (this is required).

• Certification in Epic modules supporting Population Health, Community
  
  

Connect, Affiliate Support, Data Integration, and/or Data Exchange strongly

preferred.

Travel Requirements

• 25% travel
  
  

Physical Requirements

• Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, and pulling objects. Sitting most of the time, with walking and standing required only occasionally.
  
  

Why Join Us

• You can work alongside dynamic leaders and a passionate, mission-driven team.
• You’re able to enjoy a flexible, high-impact role with major opportunities for growth.
• You’ll receive a competitive salary, benefits, and career development pathways.