Account Manager

About Xenon Arc

At Xenon arc, we’re transforming how producers connect with their customers.

We partner with leading companies—ranging from industrial chemical manufacturers to global food ingredient providers—to solve complex challenges in reaching and serving hard-to-access markets. By acting as an extension of our clients' brands, we help them grow sales, optimize operations, and embrace digital transformation.

Our teams bring technical expertise, innovative digital tools, and a customer-focused approach to drive exceptional results. We don’t just distribute products—we create solutions that strengthen client-customer relationships and build lasting success.

The Account Manager maintains and grows relationships with customers valued up to <$1M with total territory sizes of <$10M . Their responsibilities include managing and growing accounts, meeting sales targets, and ensuring overall customer satisfaction.

FLSA Classification

Exempt

Reports to

Commercial Director

Essential Job Duties

• Develop and maintain positive relationships with assigned clients, serving as the main point of contact for their inquiries and requests
• Achieve and exceed sales targets within the assigned accounts through effective sales strategies
• Ensure high levels of customer satisfaction by addressing client needs and concerns, promptly
• Identify opportunities for cross-selling and upselling additional services or products within assigned accounts
• Prepare recurring sales reports and updates for internal and external stakeholders
• Collaborate with internal teams, including marketing and customer support, to meet client expectations and ensure the successful delivery of products or services
• Stay informed about market trends and changes that may impact the needs and expectations of assigned accounts
• Educate clients about new products, features, or services that may benefit their business

Basic Qualifications

• Bachelor’s degree in STEM disciplines, Business Administration, Management, and/or relevant work experience in a technical field
• 3 years of proven experience in one of the following roles: account management, business sales, business development or, required. Previous experience in a B2B environment, a plus!
• Intermediate proficiency using Microsoft Office Suite is required
• Proven experience in customer management, including effective communication and negotiation skills, required
• Ability to prioritize work for multiple tasks, projects, and deadlines
• Entrepreneurial spirit with strong adaptability, creativity, and drive to succeed
• Strong team player; motivated and extremely customer centric
• Chemical/plastic or related industry experience needed for this position

Benefits:

• We offer competitive benefits: 2 medical plan offering with generous employer contributions, 100% employer paid dental, and vision for employees, a 401k with company match, free parking options, and paid holidays, vacation & sick time!
• Vacation – Annual accrual is 80 hours, prorated based on start date.
• Sick Time – 1 hour for every 40 hours worked
• Paid Holidays - New Year’s Day, MLK Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve & Christmas Day
• Eligible for Incentive Bonus Structure

Location & Commitments

• Full-time, permanent
• Reports to office in Rosemont, IL.
• Work Schedule: 4 days in-office, 1 day work from home

Physical Demands

• Must be able to remain in a stationary position
• Must be able to operate a computer

Travel Required

• Minimal (up to 10%)

Equal Employment Opportunity Statement

It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship. Xa is a Title VII employer and strictly prohibits any type of discrimination or harassment based on any of the characteristics mentioned above. Employment opportunities and pay are and shall be open to all qualified applicants solely based on their experience, skills, and abilities. "#LI-DNI"

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.