Senior Manager HR Operations

Job Title - Senior Manager, HR Operations

Location: Cranbury NJ

Job Summary: The Senior Manager, HR Operations plays a key leadership role in driving operational excellence, employee experience, and organizational effectiveness across all facets of the HR function. This individual will oversee core HR operational processes, including onboarding, offboarding, data management, HR systems, metrics, and reporting, while serving as a strategic partner in organizational development initiatives that enhance culture, performance, and workforce planning.

This position requires a highly organized, data-driven, and people-focused HR professional who can balance tactical delivery with strategic insight.

Responsibilities

HR Operations Leadership and Process Improvement

• Lead and manage all HR operations processes across the employee lifecycle, ensuring efficiency, compliance, and a positive employee experience.
• Oversee onboarding and offboarding programs, continuously improving processes to ensure a seamless and engaging experience for employees and managers.
• Manage HR systems to ensure data integrity, optimization, and accurate reporting.
• Partner with Payroll and Benefits teams to ensure timely and accurate execution of employee transactions and system updates.
• Develop, maintain, and improve HR operational policies, procedures, and process documentation.
• Identify opportunities to streamline HR workflows and enhance digital self-service

Metrics, Reporting, and Analytics

• Develop and deliver key department metrics and dashboards related to headcount, turnover, time-to-fill, onboarding completion, and other HR KPIs.
• Analyze workforce trends to identify opportunities for improvement and inform HR strategy and decision-making.
• Prepare regular HR reports and presentations for leadership, highlighting insights and recommendations.
• Collaborate with HRBPs and Learning & Development to align OD initiatives with company strategy and business priorities.

Employee Support / HR Hotline Support

• Serve as the first point of contact for employee questions regarding policies, HR data or systems.
• Coordinate with HRBPs on sensitive or escalated employee relations issues.
• Oversee HR Hotline function to ensure timely, accurate, and professional responses to employee inquiries.
• Partner with HR Specialists to track common themes, identify process gaps, and drive continuous improvement in employee experience.
• Promote a customer service mindset in HR interactions.

Compliance & Governance

• Ensure all HR operational activities comply with applicable laws, regulations, and company policies.
• Maintain confidentiality of employee records and sensitive information.
• Partner with Legal, Finance, and HR leadership on audits, compliance reporting, and risk mitigation.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field; Master’s degree preferred.
• 8 years of progressive HR experience, including at least 3-5 years in HR operations leadership
• Proven experience developing and managing HR metrics and reporting dashboards.
• Strong understanding of HR systems, data management, and process improvement.
• Service orientation and problem-solving ability
• Strong organizational and attention-to-detail skills
• Excellent communication, analytical, and project management skills.
• Ability to collaborate effectively across functions and influence at all organizational levels.
• Position requires on-site presence 4-5 days per week.