Event Operations Manager

At Impact XM, we create powerful experiences that connect people, brands, and ideas. From immersive exhibits and live events to digital activations and brand environments, our work helps the world’s top organizations engage audiences in meaningful and measurable ways.

We’re a global team of passionate creators, producers, and problem-solvers who bring strategy and storytelling to life through extraordinary experiences.

The Opportunity

The Event Operations Manager serves as the central hub and connective anchor for Impact XM’s production and event teams. Supporting both the Experiential Production (EXP) and Meetings & Event Services (MES) departments, this role ensures the back-end operations, tools, systems, and workflows that power our client programs run efficiently and consistently.

This individual plays a pivotal role in organizing, maintaining, and optimizing the internal processes that allow our teams to deliver world-class experiences. They will also collaborate closely with our UK-based operations teams to align systems, share resources, and integrate workflows on a global scale.

We’re looking for a proactive, organized, and resourceful professional who thrives in a fast-paced, collaborative environment and takes pride in helping others succeed. The ideal candidate is detail-oriented, dependable, and energized by building structure, solving problems, and keeping complex operations running smoothly.

What You’ll Do

• Serve as the day-to-day operational and administrative hub for both MES and EXP, managing shared systems, trackers, and tools that support production and event delivery.
• Provide coordination and organizational support across client projects and new business initiatives, ensuring teams are aligned and informed.
• Support Producers, Event Managers, and leadership with scheduling, resource tracking, and internal tool management.
• Maintain departmental trackers for project resourcing, freelance assignments, vendor contacts, and active program summaries.
• Partner with leadership to develop and maintain onboarding materials, process documentation, and guides for internal teams and freelancers.
• Ensure internal processes, templates, and workflows are consistently updated and applied across departments.
• Act as a go-to resource for operational questions, maintaining alignment with company procedures, file organization standards, and production best practices.
• Collaborate with UK operations and resourcing teams to align processes, integrate systems, and support coordinated global staffing.
• Facilitate cross-department communication between Creative, MES, EXP, Digital Solutions, Operations, and Finance teams.
• Support project reporting, forecasting, and visibility into departmental workloads, budgets, and schedules.
• Prepare and distribute meeting agendas, notes, and follow-up actions.
• Manage shared documentation, folders, and version control across departments.
• Assist with special projects, logistics, or production needs as requested — adapting to evolving priorities and timelines.

What You Bring

Education and Experience

• Bachelor’s degree (B.A. or B.S.) or equivalent professional experience.
• 5 years of experience in an agency, production, or event environment.
• Demonstrated ability to manage multiple priorities and deadlines in a fast-paced, detail-oriented setting.

Technical and Professional Skills

• Strong understanding of project tracking, documentation, and operational workflows.
• Familiarity with resource management, contracting, vendor setup, and administrative best practices.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) and project management tools (e.g., Monday, Smartsheet, Asana).
• Experience with budget tracking systems and financial documentation.
• Excellent communication skills, with the ability to document, organize, and share information effectively.

Core Strengths

• Exceptionally organized, proactive, and dependable.
• Calm and adaptable under pressure, with a solutions-oriented mindset.
• Strong collaborator who builds trust and alignment across teams.
• Driven by teamwork, accountability, and the satisfaction of making things happen.
• Detail-focused with excellent follow-through and a commitment to excellence.

OUR BRAND – What We Believe

Passion
is Paramount – We love what we do, take pride in doing it and celebrate what we accomplish.
ABC
Always Be CURIOUS – We explore the possibilities, discover innovative solutions, and learn from experience.
We>Me
Collaboration and transparent communication creates our best work.
Trust
is Earned – We are defined by our actions and held accountable to our co-workers, clients, and outcomes.
Respect
is Given – We understand, acknowledge, and appreciate the perspective and actions of others.

Impact XM Benefits
Impact XM offers a comprehensive benefit package including competitive salaries and the opportunity for growth within our exciting industry!

Safety Notice
We want to ensure your safety and protect you from potential scams. Recently, there have been fraudulent job postings circulating online that impersonate Impact XM. These scams aim to deceive unsuspecting applicants by offering nonexistent positions and requesting personal information or upfront fees.
Remember that our company does not endorse any job postings outside our official job channels. All of our open jobs can be found and applied to on our official careers site . If one of our team members is reaching out to you regarding a role it would come from an email alias ending in @impact-xm.com. If you encounter a suspicious offer, report it through the job platform on which you found it or report email as spam.