Strategic Account Manager

Strategic Account Manager Charlotte, NC, United States and 2 more Job Description Tempel is looking to add a Strategic Account Manager to our team! The Strategic Account Manager will be responsible for growing sales and market share within assigned strategic accounts and territories. They will drive profitable growth and strengthen Tempel’s position as a trusted business partner for electric motor cores. This role requires strong relationship management, strategic thinking, and collaboration across multiple departments including Engineering, Operations, Marketing, Quality, and Customer Service. The ideal candidate will have started to develop a background within the automotive, motorsports, rail or aerospace industries, demonstrate exceptional communication and negotiation skills, and have a passion for developing long-term, value-based customer relationships. Tempel is a global leader in precision magnetic steel laminations for motors, generators, and transformers. Our commitment to innovation, quality, and customer service has made us a trusted partner in industries such as automotive, industrial, and renewable energy. At Tempel, we foster a team-oriented culture with opportunities for development and career growth. If you're still wondering why you should join our team, here’s a quick list of reasons: Competitive pay Benefits start Day 1 – including medical, dental, vision, life insurance, and 401(k) (with company contribution and employee match) Performance-based pay increases Tuition reimbursement Paid vacation and holidays Work with a team that values safety, innovation, and continuous improvement Responsibilities Manage and grow assigned customer accounts to achieve or exceed sales targets for volume, revenue, and profitability Identify and develop new business opportunities within existing accounts and through targeted prospecting Build and maintain strong customer relationships, serving as a key point of contact for day-to-day needs Respond to customer inquiries and coordinate with internal teams to provide timely and effective solutions Track and maintain customer activity, pipeline, and communications within CRM systems Develop and maintain customer forecasts, ensuring alignment with demand planning processes (e.g., Demantra) Support pricing and quoting activities, including gathering inputs, analyzing margin, and providing recommendations Assist in negotiating and maintaining customer agreements, including pricing and supply terms Monitor market trends and gather competitive insights to support business development and account strategy Partner with inside sales and customer service teams to ensure consistent and high-quality customer support Follow up on customer issues and complaints to ensure resolution and customer satisfaction Participate in customer visits, meetings, and industry events as needed Ensure compliance with ISO 9001:2015 quality standards in all customer-related activities Required Qualifications Experience supporting customers in transformer, generator, or similar industrial markets Knowledge of electrical steel and fabricated products (e.g., laminations, toroids, wound cores) Understanding of electrical steel grades, properties, and applications Familiarity with fabrication processes, tolerances, and common production considerations Working knowledge of pricing, costing, quoting, and sales processes Experience with forecasting tools and demand planning systems Desired Experience: 3-6 years of experience in account management within one of the industries mentioned above Bachelor’s degree in engineering or business or equivalent career experience Experience in B2B sales and consultative or value-based selling approaches Negotiation, organizational, and leadership skills Excellent communication and interpersonal skills across diverse teams and geographies Working knowledge of key markets such as automotive, motorsports, and aerospace Familiar using CRM systems (MS Dynamics, Salesforce, or similar) preferred Work Environment: This position requires approximately 50% domestic travel and residence within the TN, VA, NC region (home office). The Strategic Account Manager operates in a professional, fast-paced environment with frequent collaboration across departments and regular interaction with external partners and customers. About Us: Hesitant to apply because you may not meet every specific requirement? If this role interests you, we encourage you to apply! At Tempel, we are dedicated to building a diverse and inclusive workplace. We recognize that individuals with diverse experiences and backgrounds are essential to our success. You may be the perfect candidate for this role or another within our organization. Tempel is an equal employment opportunity employer. Qualified applicants are considered regardless of race, color, religion, age, national origin, sex, disability, or veteran’s status. About Us Hesitant to apply because you may not meet every specific requirement? If this role is something you are interested in, but your previous experience doesn’t exactly align, we encourage you to apply! At Worthington Steel we are dedicated to building a diverse and inclusive workplace. We recognize that individuals with diverse experiences and backgrounds are essential to our success. You may be the perfect candidate for this role or others within our organization. Worthington Steel (NYSE:WS) is a metals processor that partners with customers to deliver highly technical and customized solutions. Worthington Steel’s expertise in carbon flat-roll steel processing, electrical steel laminations and tailor welded solutions are driving steel toward a more sustainable future. As one of the most trusted metals processors in North America, Worthington Steel and its 4,600 employees harness the power of steel to advance our customers’ visions through value-added processing capabilities including galvanizing, pickling, configured blanking, specialty cold reduction, lightweighting and electrical lamination. Headquartered in Columbus, Ohio, Worthington operates 32 facilities in seven states and six countries. Following a people-first Philosophy, commitment to sustainability and proven business system, Worthington Steel’s purpose is to generate positive returns by providing trusted and innovative solutions for customers, creating opportunities for employees, and strengthening its communities. Worthington Steel Inc., and its subsidiaries, is an equal employment opportunity employer. Qualified applicants are considered regardless of race, color, religion, age, national origin, sex, disability or veteran’s status.