Care Coordinator

Location: Brooklyn, NY (In-Office)

Department: Operations

Reports To: Director of Operations

Join the WonderWay Team!

At WonderWay, we are committed to delivering exceptional ABA services while creating a positive experience for every child and family we serve. We are looking for a compassionate, organized, and solutions-driven Care Coordinator to join our Operations team.

As a Care Coordinator, you'll be the primary non-clinical contact for our in-home ABA families, helping coordinate services, maintain schedules, and ensure seamless communication between families, clinicians, and internal departments. If you enjoy building relationships, solving problems, and making a meaningful impact behind the scenes, we'd love to meet you.

Key Responsibilities

Family Support & Communication

• Serve as the primary non-clinical point of contact for assigned families.
• Respond promptly and professionally to calls, emails, and text messages.
• Assist families with scheduling questions, attendance concerns, and general service inquiries.
• Build strong, supportive relationships that foster a positive family experience.
• Escalate clinical matters to the supervising BCBA or Clinical Director when appropriate.
  
  
  

Care Coordination

• Partner with families, BCBAs, RBTs, Scheduling, Billing, and Operations to ensure continuity of care.
• Monitor active client cases and proactively address operational needs.
• Coordinate therapist changes, service transitions, and schedule adjustments.
• Maintain accurate client information and documentation in CentralReach and other internal systems.
• Follow up on outstanding documentation and operational tasks as needed.
  
  
  

Scheduling & Service Coordination

• Coordinate schedules for in-home ABA services.
• Schedule new client cases once onboarding has been completed.
• Manage cancellations, make-up sessions, recurring schedule changes, and availability updates.
• Communicate scheduling changes quickly and accurately to all involved parties.
• Collaborate with Clinical Leadership to ensure supervision requirements are met.
• Identify staffing gaps and escalate concerns to leadership to minimize service disruptions.
  
  
  

Client Experience

• Deliver a high level of customer service to families throughout their ABA journey.
• Resolve operational concerns efficiently and professionally.
• Document all client communications accurately and thoroughly.
• Identify opportunities to improve processes and enhance the overall client experience
  
  
  

Qualifications

Required

• Bachelor's degree preferred or equivalent work experience.
• Minimum of 2 years of experience in healthcare, ABA, care coordination, or client services.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to prioritize competing responsibilities in a fast-paced environment.
• Proficiency in Microsoft Office.
• Experience using CentralReach or similar healthcare management software.
  
  
  

Preferred

• Previous experience in the ABA industry.
• Hands-on experience with CentralReach.
• Bilingual in English and Spanish.
  
  
  

Why You'll Love Working at WonderWay

• Join a collaborative, mission-driven team that values teamwork and innovation.
• Make a meaningful impact by supporting children and families receiving ABA services.
• Be part of a growing organization with opportunities for professional growth and development.
• Work in a supportive environment where your ideas and contributions are valued.
• Help shape an exceptional experience for both our families and clinical teams.
  
  
  

What Success Looks Like

In this role, you will:

• Build strong, lasting relationships with families and providers.
• Ensure timely, professional, and compassionate communication.
• Coordinate services efficiently across multiple departments.
• Reduce service disruptions through proactive scheduling and problem-solving.
• Maintain accurate client records and operational documentation.
• Contribute to a positive, seamless experience for every family we serve.
  
  
  

If you're a proactive professional who enjoys coordinating people, solving challenges, and making a difference behind the scenes, we'd love to hear from you. Join WonderWay and help us create exceptional experiences for the families and communities we serve.