What are the responsibilities and job description for the Parts Product Support Specialist | Forklift & Material Handling Equipment position at WMH Solutions?
Department: Service
Location: BR06- CHATTANOOGA, TN
Parts Product Support Specialist | Forklift & Material Handling EquipmentKeep Businesses Running. Build a Career That Moves Industries Forward.Top performers don’t want dead-end jobs.
They want momentum.
At WMH Solutions, we’re building the future of material handling, aftermarket support, and industrial equipment solutions across the Southeast.
For more than 35 years, WMH has become one of the region’s fastest-growing leaders in:
- Forklift sales & service
- Material handling equipment
- Warehouse solutions
- Fleet management
- Industrial automation
- Parts distribution
- Lithium-ion power solutions
- Warehouse optimization technology
Now, we’re looking for a driven, organized, customer-focused Parts Product Support Specialist to join our growing aftermarket operations team.
If you’ve worked in:
- forklift parts
- heavy equipment parts
- industrial equipment
- automotive parts
- diesel service support
- construction equipment
- warehouse operations
- inventory control
- service coordination
- equipment dealerships
Why This Role MattersThis isn’t an “answer-the-phone-and-process-orders” type of position.
This role sits at the center of operations.
You’ll help technicians, customers, service teams, and warehouse operations get the right parts, at the right time, with the right urgency — helping minimize downtime and keep entire operations productive.
At WMH, parts support directly impacts:
- customer uptime
- service performance
- operational efficiency
- technician productivity
- fleet reliability
- client retention
What You’ll Do
Parts & Customer Support
- Process parts inquiries, orders, quotes, returns, and customer requests
- Assist technicians and customers with identifying correct replacement parts and equipment solutions
- Research availability, compatibility, pricing, and sourcing options
- Deliver responsive, professional customer support with urgency and accuracy
- Build long-term customer relationships through reliability and service excellence
- Maintain accurate inventory and stock levels
- Perform cycle counts, audits, and inventory reconciliations
- Receive, stock, pull, organize, and distribute parts inventory
- Support warehouse organization and inventory accuracy initiatives
- Assist with shipping, receiving, and logistics coordination
- Process purchase orders, invoices, vendor documentation, and shipping records
- Utilize ERP, inventory management, and dealership systems to track parts and inventory activity
- Coordinate with service managers, technicians, vendors, and operations teams
- Support aftermarket operations and equipment service workflow efficiency
Industries
- Material Handling
- Forklift
- Heavy Equipment
- Construction Equipment
- Agriculture Equipment
- Automotive Parts
- Diesel Equipment
- Industrial Equipment
- Warehouse Operations
- Equipment Rental
- Fleet Operations
- Parts counter support
- Equipment dealership operations
- Inventory control
- Warehouse logistics
- Fleet parts management
- Shipping & receiving
- Vendor coordination
- ERP systems
- Inventory management systems (IMS)
- Microsoft Excel & Microsoft 365
- Purchase order processing
- Service coordination
- Hydraulic, electrical, and mechanical systems knowledge
- Strong multitasking and organizational skills
- Sense of urgency and operational awareness
- Customer-first mindset
- Detail-oriented and process-driven
- Ability to thrive in fast-paced service environments
- Strong communication and problem-solving skills
- Self-motivated with a team-oriented attitude
What We’re Looking For
Qualifications
- High School Diploma or GED required
- 3–5 years of experience in parts support, service, or inventory operations within:
- Material handling
- Forklift
- Heavy equipment
- Agriculture
- Automotive industries
- Strong understanding of mechanical, hydraulic, and electrical equipment systems preferred
- Experience with ERP, inventory management, or parts systems
- Strong communication, organization, and multitasking skills
- Customer-focused mindset with strong attention to detail
- Forklift experience is a plus
Because culture matters. Growth matters. People matter.
At WMH, we invest heavily in our teams through:
- Industry-leading training
- Leadership development
- Career advancement opportunities
- Team collaboration
- Operational support
- Long-term stability
- Innovative technology and equipment solutions
- Competitive compensation
- Medical, dental, and vision insurance
- 401(k) with profit sharing
- Paid holidays & PTO
- Career growth opportunities
- Ongoing professional development
- Cell phone allowance (role dependent)
- Stable, growing organization with strong leadership
- Wants a long-term career — not just another job
- Enjoys fast-paced operational environments
- Takes pride in helping customers and teams succeed
- Wants to grow with an expanding industry leader
- Thrives in service, support, logistics, and operational coordination
You’re supporting uptime. Productivity. Operations. Momentum.
Ready to Build Something Bigger?This isn’t a parking spot.
It’s a launchpad.
🚀 Apply Today:
WMH Careers
Equal Employment Opportunity
At WMH, we believe diversity drives innovation and opportunity fuels excellence. Every applicant and employee deserves a workplace where they’re respected, supported, and valued. We provide equal employment opportunities to all — regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We maintain a workplace free from discrimination, harassment, and retaliation so every person can thrive.
Accessibility
If you need an accommodation during the hiring process, we’re here to help. Please reach out and we’ll gladly support you.
Your Career Has a Future Here
We don’t just offer jobs — we build careers grounded in growth, integrity, innovation, and real opportunity.
Your talent belongs in a place where it’s recognized and developed.
🔗 Explore Opportunities: https://wmhsolutions.pinpointhq.com