What are the responsibilities and job description for the Student Accounts Coordinator position at Wiley University?
The Student Accounts Coordinator is responsible for providing comprehensive support in the management of student billing, payments, and account services. This position assists the Bursar in maintaining accurate financial records, ensuring timely collection of student payments, and delivering exceptional customer service to students, parents, and campus departments. The coordinator also performs cashiering duties, reconciles transactions, and helps resolve account discrepancies to support the smooth operation of the Student Accounts and Cashier’s Office.
Key Responsibilities:
- Process student payments, deposits, and refunds in accordance with institutional and state policies.
- Assist in the preparation, review, and distribution of student billing statements and account notifications.
- Respond to student and parent inquiries regarding account balances, payment plans, and billing issues.
- Support the Bursar with account reconciliations, audit preparation, and daily cash balancing.
- Maintain accurate and confidential financial records in the student information system.
- Coordinate with Financial Aid, Admissions, and Registrar offices to ensure proper posting and application of charges and credits.
- Process third-party payments, tuition waivers, and adjustments as authorized.
- Assist with cashier operations, including handling cash, checks, credit card payments, and electronic transactions.
- Identify and help resolve account discrepancies or errors in a timely manner.
- Participate in continuous process improvements and contribute to the efficiency of the Student Accounts Office.
- Associate’s degree required; Bachelor’s degree in Accounting, Business Administration, or related field preferred.
- Two (2) years of experience in student accounts, cashiering, or financial services preferred.
- Strong attention to detail, accuracy, and confidentiality.
- Excellent interpersonal and communication skills with a focus on customer service.
- Proficiency with Microsoft Office and experience with student information or financial systems (e.g., Banner, Colleague, PeopleSoft) preferred.
- Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.