Library Resource Officer

This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13545276

**The City of Wichita is NOT an E-Verify Employer.**

• Distinguishing Features of Work\
  
  

**

If you are looking for an opportunity to be a vital member of an

innovative and customer focused organization where you can use your

expertise to help take our Library services to the next level and make a

difference in the lives of people every day; you may be just the person

we are looking for! The Wichita Public Library has an immediate opening

for an energetic, service-minded Library Resource Officer. The Library

Resource Officer will provide operational oversight related to the

safety and security of library customers, staff, and building assets for

the Wichita Public Library system. This includes being trauma-informed

and community service oriented. Success in this position looks like

awareness of public library services, management of customer user of

library spaces, and customer referrals to community partners whose

services can assist with access to housing, healthcare, and social

services.\

\

This position reports to the Support Services Division Manager and is

responsible for the weekend oversight of spaces and providing necessary

support to staffat the Advanced Learning Library to provide a safe,

inclusive, and secure community space, for both customers and staff. In

addition to managing spaces and use at the Advanced Learning Library.

This position requires a people-first orientation, recognizing the wide

range of needs of customers and adapts approaches to

nonconfrontationally correct and de-escalate customer behavior. This

position will proactively engage with customers who appear to be

struggling with any number of barriers and will encourage connections

with area partners who can further assist.

• An innovative problem solver and change maker: You will lead
  
  

improvements to the Wichita Public Librarys security model and fair

and equitable behavior and enforcement of policies.

• An outstanding communicator and collaborator: You will make
  
  

meaningful connections with Wichitas diverse community and staff.

• Familiar with Wichitas diverse populations and resources: You will
  
  

be supporting staff in resolving crisis situations within the

Wichita Public Library.

• Resilient and skilled in resolving conflict: You will manage
  
  

interpersonally strained and crisis situations to support a safe,

welcoming community space.

• Empathetic and passionate: You will support staff in the most
  
  

challenging part of their job in der to support the needs of the

Wichita community.

Competencies Desired

• Valuing Diversity: Appreciating the benefits of varied backgrounds
  
  

and cultures in the workplace.

• Decision Making: Choosing optimal courses of action in a timely
  
  

manner.

• Professional & Technical Expertise: Applying technical subject
  
  

matter to the job.

• Adaptability: responding positively to change and modifying behavior
  
  

as the situation requires.

• Establishing Credibility: Doing what one commits to doing and
  
  

respecting the confidentiality of information and concerns shared by

others.

• Handling Stress: Maintain emotional stability and self-control under
  
  

pressure, challenge, or adversity.

• Listening: Fully comprehending spoken communication.
• Oral Communication: Engaging effectively in dialogue.
• Handling & Resolving Conflict: Managing interpersonally strained
  
  

situations.

• Interpersonal Savvy: Considering and responding appropriately to the
  
  

needs and feelings of other in different situations.

• \*\*\*Posting may close at any time\*\*\***
  
  

**Examples of Work Performed**

Acts as a public service resource by engaging with library customers to

provide day to day behavior support.

Serves as primary role for monitoring and address ng the safety and

security of library spaces are used and ensures the overall customer

experience supports the Librarys mission.

Exercises good judgment and can physically handle unruly individuals.

Acts as a service resource by engaging with library customers to provide

support for the effective use of the library by everyone who visits.

Ensures Library and City safety policies, procedures and practices are

enacted.

Establishes and maintains effective relationships with all customers who

use the library.

Identifies and engages with individuals who may benefit from social

service support through outreach, direct observation, or referral by

Library staff.

May develop, coordinate, deliver, and evaluate departmental public and

staff programs and trainings as appropriate to ensure safety and

security knowledge is up to date.

Completes incident reports and oversees an incident management database.

Provides services to internal customers in person, on the phone, and

online; primary external customer service will be in person.

Brings matters of public concern regarding waste, inefficiency,

corruption, discrimination, and safety to the attention of managers.