What are the responsibilities and job description for the Front Desk Receptionist position at Whitewater Eye Centers LLC?
Front Desk Receptionist
Greenville, OH with possible occasional travel to Richmond, IN
This individual is responsible for greeting patients as they check in and out; answering the phone and scheduling appointments; obtaining/verifying patient information; scheduling follow up appointments; enter charges and payments; processing end of day reports.
EDUCATION AND EXPERIENCE:
1. High school diploma or equivalent.
2. Two years minimum experience in customer service; medical office experience preferred
ESSENTIAL SKILLS AND ABILITIES:
1. Excellent customer service and communication skills.
2. Accurate data entry.
3. Ability to work as a team member.
4. Management of multiple tasks simultaneously.
5. Motivation to succeed.
6. Strong organization with attention to detail.
7. Empathetic personality with concern and respect for patients’ needs.
8. Composure under pressure.
RESPONSIBILITIES:
1. Greet, check-in patients (with a smile and eye contact before patient reaches desk if possible)
2. Obtain/update patient demographic information, scanning in insurance cards
3. Print patient demographic page for patient signature and fee ticket; get signature of financial policy. Give patient privacy notice.
4. Put the chart up in the bin for clinic staff to pick up.
5. Check patients out, making next appointments or recall, entering charges, payments and adjustments.
6. Process end of day reports and deposits; fax or put in Janet’s bin
7. Follows up with patients who did not show for appointment according to guideline.
8. Assists in general office duties and other duties, as requested.